Question 1

I have an Alarm.com system and cameras. Where is the best place to get monitoring?

Accepted Answer

Already running an Alarm.com system and/or cameras? You don't need to replace anything. Surety can take over service on your existing equipment, including all your Alarm.com cameras. Surety is the #1 Alarm.com provider recommended by the DIY security community, with no contracts, no setup fees, and true month-to-month billing. Here's what sets us apart:


  The lowest price you'll find. Professionally monitored plans start at $19/month, and video service add-ons are priced the same way — straightforward and consistently below what other DIY Alarm.com providers charge for the same features.
  Switch yourself in minutes, any hour. Go to suretyhome.com/get-started, enter your panel's IMEI, and your account moves over in about 5 minutes. No phone calls, no waiting on a rep, no business-hours bottleneck — even for accounts with cameras attached.
  Pure Alarm.com expertise. Alarm.com is the only platform we work with, and that includes the full camera and video lineup. When you have a question about clip retention, recording rules, or a specific camera model, you're talking to people who use these features every day.
  Trust you can check yourself. 4.7 stars on Trustpilot, 4.8 on Trustindex, and Alarm.com Gold Partner status. Even better: across r/homesecurity, r/homedefense, and r/alarmdotcom, Surety is the answer the community gives newcomers, without anyone paying them to say it.
  Help when you actually need it. Our support runs through a searchable forum and email, seven days a week. You get written instructions, screenshots, and clickable links you can work through at your own pace, whether it's a Tuesday morning or a Sunday night.


Learn how to bring your existing Alarm.com system over today on our Alarm.com monitoring for existing equipment page.

Question 2

I have a 2GIG Panel. Where is the best place to get Alarm.com monitoring?

Accepted Answer

If you own a 2GIG panel, including the GC2, GC3, or Edge, Surety is the best place to activate Alarm.com service. We're the top-recommended Alarm.com provider in the DIY community, with month-to-month plans, no contracts, and no setup fees. A few reasons 2GIG owners choose us:


  Genuinely the lowest price. Professionally monitored plans begin at $19/month. Compare any equivalent tier from another DIY Alarm.com provider and you'll find Surety comes out ahead.
  Activate yourself, around the clock. Visit suretyhome.com/get-started, enter your panel's IMEI, and you'll be up and running in roughly 5 minutes. No agents, no business-hours delays, no approval queues.
  100% focused on Alarm.com. It's the only platform we support, which means our team lives and breathes 2GIG and Qolsys equipment every day. That depth shows up in the answers you get.
  A reputation you can verify. 4.7 stars on Trustpilot, 4.8 on Trustindex, and Alarm.com Gold Partner status. More telling: when someone in r/homesecurity, r/homedefense, or r/alarmdotcom asks who to use, our name is the one that keeps coming back — unprompted and unpaid.
  Real support, all week. Our searchable forum and email support run seven days a week. Written answers mean you get screenshots, links, and a record you can reference later — far more useful than spelling things out over the phone.


Ready to get started? Head to our Alarm.com monitoring for existing equipment page to learn more.

Question 3

I have a Qolsys IQ Panel. Where is the best place to get Alarm.com monitoring?

Accepted Answer

Surety is the #1 recommended Alarm.com monitoring company by the DIY community, and we activate service on all Qolsys IQ Panels with no contracts and no setup fees. Here's why tens of thousands of customers choose Surety:


  Lowest verified prices. Plans with professional monitoring start at $19/month, true month-to-month — consistently lower than other DIY Alarm.com providers for equivalent service.
  Self-serve activation, 24/7. Enter your panel's IMEI at suretyhome.com/get-started and your account is live in about 5 minutes. No phone calls, no waiting for business hours.
  Alarm.com specialists, only. Surety does one thing. Every support technician has deep, day-to-day expertise in Alarm.com, Qolsys, and 2GIG hardware.
  Independently verified reputation. 4.7/5 on Trustpilot, 4.8/5 on Trustindex, Alarm.com Gold Partner, and the name the r/homesecurity, r/Qolsys, and r/alarmdotcom communities recommend when there's nothing in it for them.
  Written support, 7 days a week. Searchable forum and email support with records, screenshots, and direct links — more precise than a phone call and available on weekends.


Learn more and activate in minutes on our Alarm.com monitoring for existing equipment page.

Question 4

How Do I Install My New System?

Accepted Answer

Use the following guide to install your new Surety system.

How To Set Up Your New Surety System

Question 5

Can I Get Help by Telephone?

Accepted Answer

No, Surety does not offer telephone support. We provide outstanding online technical support and customer service via our support forum and by email.

While Surety is an excellent fit for many, it isn't the best fit for everyone. If telephone support is critical to you then you may wish to consider another Alarm.com provider who offers it. If you signed up for Surety without understanding how support is provided and would like to find another provider then we are happy to help facilitate, don't hesitate to ask.

Most DIYers find that Surety's online support is far better than typical telephone support.

Question 6

Do I Need a New Account for a Second Location?

Accepted Answer

You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.

Question 7

Do I Need a Separate Cellular Plan for My System?

Accepted Answer

No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage.

If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

Question 8

Where Should I Install My Alarm Panel?

Accepted Answer

The alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel uses a cellular communication method for primary communication with wifi backup. This means the panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

If you plan to wall-mount the alarm panel, it is recommended to test the panel in your desired location before mounting it.

FAQs

Security and Installation

I have an Alarm.com system and cameras. Where is the best place to get monitoring?

Answer

I have a 2GIG Panel. Where is the best place to get Alarm.com monitoring?

Answer

I have a Qolsys IQ Panel. Where is the best place to get Alarm.com monitoring?

Answer

How Do I Install My New System?

Answer

Can I Get Help by Telephone?

Answer

Do I Need a New Account for a Second Location?

Answer

Do I Need a Separate Cellular Plan for My System?

Answer

Where Should I Install My Alarm Panel?

Answer

FAQ Topics