Security and Installation
Can I Get Surety in My Area?
Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.Get Details
Do I Need a Separate Cellular Plan for My System?
No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.Get Details
Can I Get Help by Telephone?
No, Surety provides outstanding online technical support and customer service via our support forum and by email. Most DIYers find that Surety’s online support is far better than typical telephone support.Get Details
Where Should I Install My Alarm Panel?
Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.Get Details
Do I Need a New Account for a Second Location?
You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.Get Details