FAQs

Security and Installation

Where Should I Install My Alarm Panel?

Answer

Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

Get Details Details

Do I Need a Separate Cellular Plan for My System?

Answer

No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

Get Details Details

Can I Get Surety in My Area?

Answer

Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.

Get Details Details

Do I Need a New Account for a Second Location?

Answer

You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.

Get Details Details

No products in the cart.