What Devices Can I Use to Control My System?
Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.Get Details
What Other Systems and Devices are Compatible?
Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.Get Details
What is 24/7 Central Station Monitoring?
24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.Get Details
Where Should I Install My Alarm Panel?
Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.Get Details
Do I Need an Alarm Permit?
This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.Get Details
Do You Have an App for My System?
Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.
Search your app store for “Alarm.com”Get Details
Do I Need a Separate Cellular Plan for My System?
No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.Get Details
Can I Temporarily Stop Monitoring to Test My System?
Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.Get Details
Can I Use Voice Control?
Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.Get Details
Can I Get Surety in My Area?
Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.Get Details