FAQs

What Devices Can I Use to Control My System?

Answer

Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.

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What Other Systems and Devices are Compatible?

Answer

Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.

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What is 24/7 Central Station Monitoring?

Answer

24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

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Where Should I Install My Alarm Panel?

Answer

Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

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Do I Need an Alarm Permit?

Answer

This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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Do You Have an App for My System?

Answer

Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.

Search your app store for “Alarm.com”

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Do I Need a Separate Cellular Plan for My System?

Answer

No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

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Can I Temporarily Stop Monitoring to Test My System?

Answer

Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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Can I Use Voice Control?

Answer

Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.

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Can I Get Surety in My Area?

Answer

Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.

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