News & Updates Be in the know on connected home, smart security, and all things Surety.
Customer Support Engineer
Surety is searching for a customer support engineer. This role will be a key member of the team and participate in all activities supporting the customer from purchase and onboarding to maintenance and technical support. The single most important qualification for this role is a strong desire to learn, contribute, and keep customers happy. Job […]
Continue readingHow To Move With Your Home Security System
When you install a home security system, you probably aren’t thinking about what you will do with the system when it comes time to move. Most of us aren’t. However, when that day comes, you will likely question whether you can or should take it with you—or whether it’s even worth the effort. Surety is […]
Continue readingCompany Hacks Are Everywhere—Protect Your Connected Home From Corporate Data Breaches
Hackers are getting us where we live—literally. They’ve moved from hacking email databases and credit card accounts to a much more personal space: Our home. Amazon’s Ring, Google’s Nest and Wyze have fallen victim to the attacks. The potential vulnerability of connected smart homes leaves consumers feeling nervous and uneasy, especially when they hear reports […]
Continue readingHow Much “Security” Does Your Home Need?
Whether you’ve just purchased your new home or have been a homeowner for a while, you’ve probably considered investing in a home security system. With so many options available, it’s easy to feel overwhelmed or confused about which system is right for you. As an experienced partner in the connected home security industry, we advise […]
Continue readingSecuring Your Home Security – Setting Up Your System on a Secure Wi-Fi Network
Setting up your Surety system on a secure Wi-Fi network is important to you, and it is equally important to us. We consider ourselves your “privacy champion” in the connected home industry, and it is our priority to help you feel safe and secure as you begin to use our system. While no form of […]
Continue readingSuretyDIY is getting a new improved look
Your home is your domain. Helping you make the most of it is ours. As such, it is with pleasure that we share with you how our team has been working to do that even better. Moving forward, you will see a new logo and that we are simplifying our brand name to Surety. As […]
Continue readingAlarm.com Automation Scenes
Control your whole home with the push of one button! Map multiple actions to a single button which can be activated within the Alarm.com app or set as a home screen widget on your smartphone. Pre-built scene suggestions can be adjusted and saved, or you can build your own custom scenes. Try editing the sleep […]
Continue readingWhat to Do if You Need to Report a Change of Address
Change of address? No problem! Your system can move wherever you do. Should you find yourself moving to a new address, and you are taking your system with you, please notify us at support@suretyhome.com or by submitting a private message. Please include the following information in your message: 1. Primary subscriber’s name. 2. Existing system […]
Continue readingHow to Install a 2GIG Take-345 Takeover Module.
The perfect device for people looking to make use of an existing hardwired alarm system with a new 2GIG panel, the takeover module supports up to 8 wired zones and translates them into wireless signals. Installation will be slightly varied based on the existing wired system you have at your location. Some of the common […]
Continue readingHow to Crack Open your Windows and Still Arm your Window Sensors
A fairly common question posed by security system owners is how they can arm their system while still leaving a window cracked open for air flow. One answer is of course to bypass the zone pertaining to the window you want to leave open, but this is likely undesirable. They may only want to open the window a few […]
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