Support

We’re here to help!

With Surety, you have access to top tier support, even if you’re not yet a client, via our forum. Not only that, but our forum also allows you to connect with our thriving community of users. The forum offers a searchable, rich knowledge base that you can utilize any time you’d like. Still need help? Our customer service representatives are happy to assist you at customerservice@suretyhome.com .

Technical Support

Need assistance trouble shooting? Our team is eager to assist! Surety technical support is provided through our active forum, which houses an abundance of information and a wealth of advice.

Technical Support Technical Support

Manage Account

Designed to put more control into your hands, the Surety System Manager allows you to perform advanced troubleshooting steps. Found in your account dashboard, this service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.

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Customer Service

Still have questions? Our Customer Service Representatives are happy to help. Email us at customerservice@suretyhome.com.

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Frequently Asked Questions

Security and Installation

  • Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

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  • No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

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  • Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.

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  • You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.

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Professional Monitoring

  • 24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

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  • This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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  • Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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  • Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.

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Home Automation

  • Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.

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  • Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.

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  • Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.

    Search your app store for “Alarm.com”

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  • Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.

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Testimonials

Five out of five star rating.

“These guys know what they are talking about. They were able to answer all of my questions and help me design a great, affordable home security/automation system. They’ve been just as helpful even after the sale in answering any of my questions.”

Nick A. , Columbus, OH , Google Review
Five out of five star rating.

“I was able to setup my whole home security system in an afternoon. It’s worked great ever since… I installed my system over a year ago, and Surety has stood the test of time. I would highly recommend them to friends and family.”

Dallas L. , Austin, TX , Yelp , 12/03/2014
Five out of five star rating.

“Just wanted to say that so far I am extremely happy with my decision to go with Surety… I have been reading these boards for a few days and I am INCREDIBLY IMPRESSED by the responsiveness… You guys are doing a fantastic job!”

gnadan , Surety Forum Review , 6/28/2018
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