We’re here to help!

With Surety, you have access to top tier support via our professionally staffed support forum. The forum is a place for you to connect with our thriving community of Alarm.com users. You can even send us private messages there. The support forum offers a searchable, rich knowledge base that you can utilize any time you’d like. Prefer email? Our support team is happy to assist you at support@suretyhome.com.

Surety support staff hours are Monday – Friday, 9:00am – 5:30pm ET. We are closed on national holidays. The support forum is always available, 24/7. Many questions have already been asked and answered there so searching the forum first will often get your answer immediately, without having to wait.

The Support Forum

Need assistance? Our support team is eager to assist! Our renowned support is provided through our support forum, which houses an abundance of information and a wealth of advice. We staff the forum with technical experts who are here to help and love solving tough problems. The support forum is your #1 resource for getting help.

Support Forum Support Forum

Manage Account

Designed to put more control into your hands, the Surety System Manager allows you to perform system management and troubleshooting like a pro. Found in your account dashboard, this service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.

Account Manager Account Manager

Email Us

Prefer email? While the support forum is the best place to interact with us, actively staffed by our support team and offers additional benefits such as a wealth of searchable knowledge, better communication tools, and a thriving community, you can still email us at support@suretyhome.com.

Email Us Email Us

Frequently Asked Questions

Security and Installation

  • Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.

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  • No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

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  • No, Surety provides outstanding online technical support and customer service via our support forum and by email. Most DIYers find that Surety’s online support is far better than typical telephone support.

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  • Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

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  • You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.

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Professional Monitoring

  • 24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

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  • This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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  • Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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  • Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.

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Home Automation

  • Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.

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  • Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.

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  • Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.

    Search your app store for “Alarm.com”

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  • Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.

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Five out of five star rating.

“I have been a customer for a number of years… I have been very happy with the products, monitoring and customer support available… Thank you for being that unique company that puts the customer first and makes it a pleasure to do business with.”

Roger W. , Better Business Bureau Review , 9/27/2019
Five out of five star rating.

“Outstanding company that charges half the cost of the big guys… It’s the customer support that makes the difference… The end result is you know your system better than if someone spent all day at your house AND you saved a fortune.”

Dave M. , Google Review , 3/08/2020
Five out of five star rating.

“Our old system needed an update and wanted to do diy. Surety provided great customer service… and have a transparent, easy site to manage your account. Switched to Surety from a competitor and feel much better about our home security.”

Gregory M. , Trustpilot Review , 4/16/2020
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