With Surety, you have access to top tier support via our support site. Not only that, but the support site is a forum for you to connect with our thriving community of Alarm.com users. You can even send us private messages. The support site offers a searchable, rich knowledge base that you can utilize any time you’d like. Prefer email? Our support team is happy to assist you at email@example.com.
The Support Site
Need assistance? Our support team is eager to assist! Our renowned support is provided through our support site and active forum, which houses an abundance of information and a wealth of advice. We staff the forum with technical experts who are here to help and love solving tough problems. The support site is your #1 resource for getting help.
Designed to put more control into your hands, the Surety System Manager allows you to perform system management and troubleshooting like a pro. Found in your account dashboard, this service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.
Prefer email? While the support site is the best place to interact with us, actively staffed by our support team and offers additional benefits such as a wealth of searchable knowledge, better communication tools, and a thriving community, you can still email us at firstname.lastname@example.org.
No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.
No, Surety provides outstanding online technical support and customer service via our support forum and by email. Most DIYers find that Surety’s online support is far better than typical telephone support.
Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.
You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.
This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.
Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.
Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.
Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.
Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.
“Amazing support that is quick to respond, so hard to find these days. We’re going on about six years with them and have never had any issues. Questions are always answered promptly!”
Eric M. , Facebook Review , 7/22/2020
“Surety’s customer service is superior and their prices can’t be beat. The equipment is state of the art, the interfaces are easy to learn and they take pride in getting you the best deal… there’s no reason to go with anyone else.”
Jim M. , Facebook Review , 3/08/2020
“I’ve had excellent service for 8 years. Messages sent to CS are responded to within an hour to 12 hours usually, and they answer any question you have about your system, Alarm.com, etc. with a lot of knowledge and don’t give up until your issue is resolved.”