“Once again you have proven to me I have made the right choice with having you as my service provider. You are always able to provide quick turnaround on any support question I have ever had and that is so appreciated. Thank you for everything!”
David L. , Emailed Surety Review , 3/18/2024
Your home's
best friend. Get support with Surety.
We’re here to help!
With Surety, you have access to top tier support via our professionally staffed support forum. The forum is a place for you to connect with our thriving community of Alarm.com users. You can even send us private messages there. The support forum offers a searchable, rich knowledge base that you can utilize any time you’d like, and Dexter the Chatbot to help you use it. Prefer email? Our support team is happy to assist you at support@suretyhome.com.
Surety support staff hours are 8:30am – 7:00pm ET Monday – Friday and 10:00am – 2:00pm ET Saturday & Sunday. We are closed on national holidays. The support forum, including Dexter, is always available, 24/7. Many questions have already been asked and answered there so searching the forum or chatting with Dexter will often get your answer immediately, without having to wait.
The Support Forum
Need assistance? Our support team is eager to assist! Our renowned support is provided through our support forum, which houses an abundance of information and a wealth of advice. We staff the forum with technical experts who are here to help and love solving tough problems. The support forum is your #1 resource for getting help.
Manage Account
Designed to put more control into your hands, the Surety System Manager allows you to perform system management and troubleshooting like a pro. Found in your account dashboard, this service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.
Email Us
Prefer email? While the support forum is the best place to interact with us, actively staffed by our support team and offers additional benefits such as a wealth of searchable knowledge, better communication tools, and a thriving community, you can still email us at support@suretyhome.com.
Frequently Asked Questions
Security and Installation
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Use the How To Set Up Your New Surety System guide to set up your new system.
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No, Surety provides outstanding online technical support and customer service via our support forum and by email. Most DIYers find that Surety’s online support is far better than typical telephone support.
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You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.
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No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.
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Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.
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Professional Monitoring
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Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.
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Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.
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Some jurisdictions require the owner of a professionally monitored alarm system to obtain an alarm permit. These jurisdictions may refuse to dispatch police, or even fine you if you don’t have a permit.
In some jurisdictions, you are responsible for getting your own permit. In others, Surety is responsible for getting the permit on your behalf. When Surety is responsible for the permit, we will reach out to you with instructions.
Be proactive about your permit. Check with your police department and city to find out whether you need a permit and how to get it.
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Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.
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24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.
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Home Automation
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Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.
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Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.
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Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.
Search your app store for “Alarm.com”
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Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.
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