We’re here to help!

With Surety, you have access to top tier support, even if you’re not yet a client, via our support site. Not only that, but the support site is a forum for you to connect with our thriving community of Alarm.com users. You can even send us private messages. The support site offers a searchable, rich knowledge base that you can utilize any time you’d like. Prefer email? Our support team is happy to assist you at support@suretyhome.com.

The Support Site

Need assistance? Our support team is eager to assist! Our renowned support is provided through our support site and active forum, which houses an abundance of information and a wealth of advice. We staff the forum with technical experts who are here to help and love solving tough problems. The support site is your #1 resource for getting help.

Support Site Support Site

Manage Account

Designed to put more control into your hands, the Surety System Manager allows you to perform system management and troubleshooting like a pro. Found in your account dashboard, this service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.

Account Manager Account Manager

Email Us

Prefer email? While the support site is the best place to interact with us, actively staffed by our support team and offers additional benefits such as a wealth of searchable knowledge, better communication tools, and a thriving community, you can still email us at support@suretyhome.com.

Contact Us Contact Us

Frequently Asked Questions

Security and Installation

  • Alarm panels sold by Surety can be placed on a desk or table-top via the included back-stand or they can be wall mounted. The panel should generally be installed away from large metal objects in an area of your home at or above ground level. Do not install the panel in a basement.

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  • No, your service plan through Surety covers all of your panel communication costs. There are no additional cellular fees for monthly usage. If you’ve got compatible equipment and an unregistered cellular communicator, then by activating service you’ll be covered.

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  • Surety services and professional alarm monitoring are available anywhere in the United States. The only location requirement is adequate cellular coverage.

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  • You can purchase and manage multiple systems/subscriptions with one login on suretyhome.com. Each alarm system/service address will require its own subscription and unique Alarm.com credentials. You can then set up one or more Alarm.com login credentials to have access to multiple locations via the Multi-System Access option in Alarm.com settings.

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Professional Monitoring

  • 24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

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  • This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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  • Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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  • Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.

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Home Automation

  • Control of your system through Alarm.com is available on Android, iPhone, iPad, Blackberry, Amazon Kindle Fire, Windows Phone, and more! Have instant access with wearables like the Apple Watch. View video on Apple TV and Fire TV.

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  • Our users have access to a wealth of additional features and integrations. These include Nest Thermostat, MyQ Garage, Lutron Lighting, Rain Bird Irrigation, and more! The Surety Complete service plan offers support for all compatible services.

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  • Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.

    Search your app store for “Alarm.com”

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  • Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.

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Testimonials

Five out of five star rating.

“These people are unbelievably helpful and patient. I switched from another system and they really provided timely and helpful support. I had an existing system and they provided just what was needed.”

Steve K. , Facebook Review , 7/25/2017
Five out of five star rating.

“This company somehow feels like a hidden gem: Prices are great for both equipment and service. Customer service is top notch. Very responsive and knowledgeable team. Many, many options… No contract. I honestly don’t know how it can get any better.”

A. D. , Better Business Bureau , 11/07/2019
Five out of five star rating.

“I have been a customer for a number of years… I have been very happy with the products, monitoring and customer support available… Thank you for being that unique company that puts the customer first and makes it a pleasure to do business with.”

Roger W. , Better Business Bureau , 9/27/2019
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