Testimonials What customers have to say about Surety.

“You all are great !!

Responsive, detailed in your comments and are very customer focused !”

“Cheapest Alarm.com provider there is! Have had no issues and no outages. Highly recommend! Beats out the more expensive providers, and you’re getting the same thing as the more expensive providers.”

“Very helpful and timely response for a new user of your products and service. Clearly answered my questions. Appreciate the links to further details on the topics.
I feel confident I can get help in the future as needed. Thanks very much!”

“I have worked in the alarm industry for over 20 years, first working for a national integration company and later working for alarm equipment manufacturing companies. I had installed a system for my daughter’s apartment while she was away at college several years ago and found the need to switch to a new provider. After researching the handful of companies that work with consumers directly, I chose to give Surety Home a try. The activation process was nearly instant! I had the previous company delete the account and then signed up for SuretyHome with the existing IMEI number. Through what I can only surmise is automation and API commands, the ADC account was created, an account was established at AvantGuard, placed in test mode and site details, zone list and the emergency contact list were pulled in automatically from both ADC and the activation page. We even received an email notifying us that an alarm permit was required for our jurisdiction, and we were provided with a link to update the permit number online.

I am beyond impressed with the ease of account creation and the quickness of the whole process. I was initially worried that the setup process would leave us with a long gap in coverage, but that was not the case at all. SuretyHome has figured out how to make the process for DIY or direct to consumer alarm service easy, while at the same time being thorough and compliant with industry standards and local regulations.”

“Initially I was concerned that this seemed like more of a DIY system and I was mostly on my own. I’ve only been a surety customer for a few days and I’ve gotten better support and answers to questions that my previous security system couldn’t answer for months/years. I now have a monitored security system that is compatible with my Google nest smoke detects! 100% satisfied! Thank you so much!”

“Great price and great service. Perfect DIY with amazing support when you need it. Hands down the best.”

“Once again you have proven to me I have made the right choice with having you as my service provider. You are always able to provide quick turnaround on any support question I have ever had and that is so appreciated. Thank you for everything!”

“I recently signed up with Surety for home security and was thoroughly impressed. The setup process was incredibly straightforward and user-friendly. I was up and running in no time, with no complex steps or confusion. What really sets Surety apart is their pricing – it’s very competitive, offering great value without any hidden costs. Their customer service is also top-notch, always available and helpful. “

“LIGHTENING fast responses when I need help. Service perform great. I’ve recommended you guys to at least a dozen people and will continue to recommend the DIY security option to anyone who’s house I don’t want to see get broken into. A+.”

“I have been a customer for 7+ years and through that time I have had changes in residences and upgrades to systems. Surety ALWAYS has the answers to my questions and I am up and running in no time. I couldn’t recommend them more. (I was not paid or compensated in any way for this review.) I know it is hard sometimes to trust on-line companies and reviews. All I can say is Surety has protected my homes for seven years and has been there for all my needs.”