“I have worked in the alarm industry for over 20 years, first working for a national integration company and later working for alarm equipment manufacturing companies. I had installed a system for my daughter’s apartment while she was away at college several years ago and found the need to switch to a new provider. After researching the handful of companies that work with consumers directly, I chose to give Surety Home a try. The activation process was nearly instant! I had the previous company delete the account and then signed up for SuretyHome with the existing IMEI number. Through what I can only surmise is automation and API commands, the ADC account was created, an account was established at AvantGuard, placed in test mode and site details, zone list and the emergency contact list were pulled in automatically from both ADC and the activation page. We even received an email notifying us that an alarm permit was required for our jurisdiction, and we were provided with a link to update the permit number online.
I am beyond impressed with the ease of account creation and the quickness of the whole process. I was initially worried that the setup process would leave us with a long gap in coverage, but that was not the case at all. SuretyHome has figured out how to make the process for DIY or direct to consumer alarm service easy, while at the same time being thorough and compliant with industry standards and local regulations.”
New Client , Emailed Surety Review , 1/01/2025