“I am so glad that even though we moved to south Texas from Central Ohio, I was able to keep my service with Y’ all. I have been so happy with the services Surety has provided! The customer service is top notch!! Since we have moved we are trying to get our addresses updated on our bank accounts. It’s proving to be challenging as we updating things quicker than what the banks have, so it has caused some billing issues…. The CS agents have been nothing but patient assisting me with clearing out the failed payments as I work to resolve the mismatch and add our old billing address back into the system so that payments for services will be successful.
As I walk around my new neighborhood I see all kinds of Vivint yard signs, and I just cringe, I wish the general public could be educated on how easy it is to do self installations! Yes buying all the equipment up front can be a bit costly, but y’ all offer a financing option if needed which I think is great! With the ease of programming and the advancement in wireless sensors, I couldn’t dream of paying someone to install a system in my home. With Surety I can have the type and amount of sensors I want and prefer vs a company dictating to me what I can and can’t do or have, and price gouging me if I wanted something extra. Thanks again! If I could give y’all 10 stars I would!”Adam D. , Emailed Feedback , 10/04/2019