Security. Privacy. Trust. Support. The way it should be.
With Surety, what you see is exactly what you get.
Privacy is fundamental. We don’t exploit your personal data. With Surety you’re the customer, not the product.
Open. Authentic. Transparent. These are the virtues that drive everything we do. Where other security companies tend to keep you in the dark about how your system works and what’s behind the curtain, we delight in telling and showing you exactly how it all works. Our ultimate goal is to help you understand your system inside and out, so that you can have greater control and solve any problem if and when something is amiss.
What’s more, our roots are in security. Plenty of companies offer home automation, but with Surety and Alarm.com’s combined rich history and security-first mindset, you can feel much more comfortable trusting us with your entire ecosystem of integrated connected home products.
Get what you want, when you want it.
No salesmen. No Waiting. No gimmicks.
Surety puts full control at your fingertips.
Control your costs
A significant amount of the cost of traditional security systems is in the installation and maintenance of the equipment, which is why they often lock you into long-term contracts that result in greater long-term costs. At Surety, we make it easy to install your own equipment, and even easier to switch your already-installed Alarm.com-compatible equipment over to our service, eliminating hassle and saving you money.
Control your monitoring
How you monitor your security system is completely up to you.
Choose Self-Monitoring and receive SMS, email, and push notifications via your computer, tablet or smartphone, with remote access from anywhere. Cameras and sensors allow for continuous monitoring, enabling you to be fully aware of what’s going on, all the time.
Choose Professional Monitoring and receive TMA (CSAA) Five Diamond-Certified monitoring with 24/7 professional operator support, as well as lightning-fast response times. When an alarm goes off, you can be confident that a trained professional will handle it promptly and correctly.
Control your equipment
Because Surety is a service provider and not a hardware purveyor, you can choose any Alarm.com-compatible equipment you like from Qolsys, 2GIG, DSC, Interlogix and more. We support high quality, commercial-grade hardware you know you can count on. And if you’re starting from scratch or looking to upgrade equipment you already have, we offer time-tested, state-of-the-art security equipment that’s proven to work and work well.
Control your terms
No contracts. No salesmen. No gimmicks. With Surety, alarm monitoring is month to month from day one. You can change your plan, add features, and cancel anytime without penalty. And the equipment you use with Surety isn’t proprietary, so you control if you use it with us without risking it becoming an expensive paperweight.
Control everything…with just one app.
Surety offers much so more than just a security system. Our service quickly turns your home into a smart, connected home, which you can control from a single app on your phone.
Adjust your thermostat
Turn lights on and off
See who’s at the door with our video doorbell
Manage access to your property with integrated control for door locks and garage doors
Connect carbon monoxide and smoke detectors to your system so that emergency personnel can be contacted immediately
Detect flooding conditions as soon as they begin
Alert you when the heat goes out so you can get to your pipes before they freeze
Irrigate your lawn with Rain Bird and Rachio Irrigation Control
Operate your Lutron window shades
Listen to Sonos and Legrand Audio
And even control your NEST thermostat
Surety connects you—seamlessly and ceaselessly– to Alarm.com, your home, and the best customer support in the industry.
Connect to Alarm.com
Widely recognized as the best in its class, Alarm.com is the absolute leader in whole-home security and Smart Home automation, and Surety is the premier DIY Alarm.com service provider. That means you receive the same premium-quality security monitoring and interactive services that full-service customers rely on every day at a fraction of the cost AND get the ability to control, connect and protect that only Surety can provide.
Connect seamlessly and ceaselessly.
With Alarm.com behind us, we’re able to seamlessly connect the key devices in your home on one platform, so they work together and work smarter. Each system is easily customized to your home’s unique configuration to actually become a part of your home. And because every system has a dedicated cellular connection that communicates even if the phone or cable line is cut, the power goes out, or the Internet is slow, you’ll never be without protection.
Connect to your home
Our system manager allows you to make changes in real time that traditionally require assistance from a customer service representative during business hours. Designed to put more control into your hands, you can perform advanced troubleshooting steps like remotely rebooting your alarm panel, resetting a forgotten installer code, syncing your newly added Z-wave devices with Alarm.com, and placing your monitoring account on test mode.
Those with 24/7 professional monitoring are able to view and update their passwords, contacts, and phone numbers in real time. You can change your call list order, adjust when police are dispatched, and even enroll contacts in the optional Alarm Response Messenger text chat service.
Connect to the best customer service in the industry
We hear it over and over again: when it comes to customer service, no one does it better than Surety. Our online Tech Support Forum connects you to a thriving community of like-minded customers, and is unique in that you can access it immediately, ask a question of one of our experienced technicians, and also get feedback from people who have experienced the same problems you’re facing. Whether you have a question about technical support, designing your system, or our services and policies, or you just want to read reviews and testimonials from other customers, our Forum quickly connects you to the person (or people) best suited to answer your question.
Your home, your family, your privacy, your bottom line.
Surety protects what matters to you.
Protect your home and everything in it
Motion sensors that know the difference between your dog and an intruder. Lights you turn on according to schedule. Water sensors that detect leaks and window sensors that notify you if you left a window open. Video cameras that let you see what’s going on at home when you’re not there. And smoke and CO detectors that send immediate signals to emergency response teams to make sure action is taken before disaster strikes. Those are just a few of the things a Surety whole-home security system can do to make sure you, your home, your family and your pets are always safe, always secure, always protected.
Protect your bottom line
Track your real-time energy usage in order to monitor and improve your energy consumption? Check. Keep track of the performance of solar energy panels? Check. Save on installation and maintenance costs? Check. Use existing equipment when you switch over from a full-service security company? Yep, that too. When you protect your home or small business with Surety, you protect what’s in your wallet every single day.
Protect your privacy
Surety is a connected home and security company. We don’t have an advertising platform or a retail marketplace and we never will. We are not connected to any business model where you and your data are the product that we’re selling to someone else.
Protect the environment
By making sure the lights are out and the thermostat is adjusted while you’re away, you not only save money, you save energy. And that makes the Earth just a little bit better, one watt and one degree at a time.
In addition to the Surety Alarm.com app, you can control your system with
“Great customer service / support, and transparent, easy site to manage your account.”
Greg M. , Better Business Bureau Review , 4/16/2020
“Fantastic response to user questions, assistance to DIY users. Lots of good info on their website, but actual people respond to questions also. Thanks Jason for all your help!”
Allen T. , Google Review , 5/13/2020
“Every time I have requested Surety for support on my 2GIG GC3 system, they have always come up with a solution in a timely manner… They are the best to deal with and I highly recommend them.”