FAQs

Professional Monitoring

What is 24/7 Central Station Monitoring?

Answer

24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

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Do I Need an Alarm Permit?

Answer

This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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Can I Temporarily Stop Monitoring to Test My System?

Answer

Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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How do I Update my Contact Info?

Answer

Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.

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