FAQs

24/7 Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

Some jurisdictions require the owner of a professionally monitored alarm system to obtain an alarm permit. These jurisdictions may refuse to dispatch police, or even fine you if you don’t have a permit.

In some jurisdictions, you are responsible for getting your own permit. In others, Surety is responsible for getting the permit on your behalf. When Surety is responsible for the permit, we will reach out to you with instructions.

Be proactive about your permit. Check with your police department and city to find out whether you need a permit and how to get it.

Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.