Testimonials What customers have to say about Surety.

“Just received my new system and couldn’t be happier. We are familiar with the Alarm.com having migrated from CPI to FrontPoint and now to Surety, but have always been hobbled by lack of integration enablement, contracts and changing of systems. Was excited put our house all under one platform, our garage door, cameras, security, thermostat is now in one place. Thank you for offer such a great solution at a great price!”

“Have been a customer for 7 years at 2 homes. Great customer service and phenomenal procing. Never had any issues. Highly recommend”

“I’ve been a Surety/Alarm.com customer for the last two years. I recently purchased a QolSys IQ 2+ panel from Surety to replace my old Concord 4 system. From the first moment I contacted Surety about the new equipment and all the way through the purchase and installation process, Jason was there to assist. Although I pride myself as being totally self reliant, there were a few issues I couldn’t resolve on my own. When I asked Jason, his responses were always prompt, courteous and useful. My sincere appreciation to Surety and Jason for making the entire process enjoyable. In addition… the ordering process and delivery was great. I got exactly what I ordered, undamaged and within a few days. Many thanks again and Happy Holidays!”

“Amazing support that is quick to respond, so hard to find these days. We’re going on about six years with them and have never had any issues. Questions are always answered promptly!”

“Excellent and friendly support from the team. Very responsive, even over the holiday weekend! They offer some of the cheapest monitoring services available, even against some of the lower tiered systems such as SimpliSafe, Nest or Ring. “

“I’ve had excellent service for 8 years. Messages sent to CS are responded to within an hour to 12 hours usually, and they answer any question you have about your system, Alarm.com, etc. with a lot of knowledge and don’t give up until your issue is resolved.”

“Great customer service / support, and transparent, easy site to manage your account.”

“I have been a customer for 2 years. I wanted to say that everything worked perfectly and we have had no issues. We switched the door locks and added the new Alarm.com thermostats to our panel and it was very easy. I know I was a bit challenged when I switched from Vivint but very happy I did. It really was easier than it looked and the 2GIG panel, even though a bit older now, still has perfect functionality.”

“Very quick to respond and definitely helped me get a resolution! Have used Surety for a few years and haven’t been disappointed!”

“Reputable company with great customer service. They have always been very responsive to questions and are very transparent regarding pricing and products they offer. Unlike many companies, they offer better value in their products and services as time goes on. They even lowered pricing for many of their plans and switched existing customers over to the new lower rates automatically while still maintaining the same great features in their plans. Great company to do business with…”