Testimonials What customers have to say about Surety.

“I have been a customer for 7+ years and through that time I have had changes in residences and upgrades to systems. Surety ALWAYS has the answers to my questions and I am up and running in no time. I couldn’t recommend them more. (I was not paid or compensated in any way for this review.) I know it is hard sometimes to trust on-line companies and reviews. All I can say is Surety has protected my homes for seven years and has been there for all my needs.”

“We purchased a D. R. Horton Builder smart home and the security system commitment expired after 3 years. We were satisfied with our system without alarm monitoring but the dealer insisted on a 3 year contract with a considerable monthly outlay for us to continue using the system. The dealer released our panel and we went with Surety. We are totally satisfied with Surety and the support is outstanding!”

“I received my new panel on time just as I expected. During setup I received a error message stating my Alarm.Com couldn’t be set up automatically and someone from Surety would contact me I one business day. This was Friday late afternoon so I assumed it would be Monday~ We’ll how wrong could I be.In about 15 minutes I received a message from Support telling me exactly what I did wrong and how to fix it. In another 15 minutes I was up and running! Great support and thank you.
Big 5 stars!”

“This was the best thing I did for my home. It was simple to accomplish with the help of the representative. I also saved money per month compared to my prior security service. I also had an alarm trigger and received a callback immediately. I am very happy with their service!!”

“This is the best bill I pay for that I do not feel like I wished I didn’t have too!”

“I switched from one of the bigger companies and let me say, Surety is one, if not the best security company out there. The transparency in pricing, no contracts. Even though they don’t do phone calls, the support through the forum and email are always quick and knowledgeable. In terms of service, everything works as it should, they offer way more than the bigger companies out there. Response times are fast and reliable. I will be staying with Surety for many years to come.”

“The first step of signing up with SuretyHome has gone extremely well. Surety quickly answered several questions I had prior to signing. I ordered my new panel and accessories… and they arrived two days later… much faster than anticipated. Surety customer service is light-years ahead of my previous alarm dealer (Brinks) where I would spend literally hours on phone hold to speak with tech support or contact a customer service rep. Surety service is month-to-month with no long-term contracts and their product offerings appear to be the lowest price in the industry. I will provide feedback again after I get my Alarm.com account established and my system up and running.”

“Everything went perfect. Was made aware of your company on reddit. Ordered cell upgrade kit for my 2gig gc2 system. Followed instructions to firmware upgrade and install, worked flawless. Activated it. Your website and integration with alarm.com is awesome. Love the ease of use, more festures, better control, can reuse my aging but sturdy 2gig system, for lower monthly fee and no contract. Thank you!”

“Wow, I’m a new customer and I’m already absolutely impressed by Surety Home. I love the flexibility of being able to manage my own system, and the fact that I get the benefits of the alarm.com platform makes this a winning combination. Thank you for promptly answering my question!”

“The transfer from my old security company to Surety was seamless. I like the test system feature that can be completed with a simple click of the mouse. Your price vs. features are very good compared to other providers. Keep up the good work.”