Surety Service Glossary

Some of the benefits of are the growing number of services and features available to users as well as a constantly refined user interface. To keep track of all of this and learn what your system can do, check the following list of feature descriptions.

  1. Web Interface
    • System Summary Page
      • Sensor Status: The real time status of sensors chosen for activity monitoring. There is a 3 minute delay between the processing of like signals from the same sensor, so this is real time to down to a 3 minute span, meant to quickly tell you whether you’ve left a window/door open. Motion detectors have a longer delay, but they may also be selected so that you can tell if they have been recently activated.
    • Sensors Page
      • Sensor Name: Here you may rename sensors with custom descriptions. Note that any changes here are not reflected at your panel. Changing the sensor name here will allow you to customize the sensor name stated in any notification.
      • Activity Monitoring: Allows for the generation of alerts in real time for when selected sensors open even while the system is disarmed. This allows Sensor Activity notifications to be created.
        • These selected sensors will show up on the Sensor Status section of your account and app.
        • The user will specify the alerts they want to receive and how they receive those alerts within the Notifications tab.
        • Life Safety sensors such as smoke detectors do not have the option for activity monitoring because they are either idle or in an alarm state regardless of panel arming status. Users should create Alarm notifications for Life Safety sensors
    • Users Page
      • Actions Button: From here you may toggle all user codes to become visible, and navigate to new user creation or login management.
      • Edit User: Each user created can be edited by selecting the Pencil button.
        • Here you may edit user name (Except Master User), contact addresses, user codes, and equipment access.
        • Users may be created who have no access to equipment but have contact addresses for notifications and vice-versa.
        • Here you can also limit the access schedule of the individual if they are not meant to have access 24/7.
      • Delete User: The trash icon can be used to delete a user outright. This cannot be performed for the Master User.
  2. Empower Tab 
    • Devices Page
      • Device Name: Here you find the equipment present in your Zwave Device Network. You may change the names of the devices on this page. This will not change their naming on your control panel, but should you create notifications for a Zwave device, those alerts will refer to the name you have set in
      • Status: This will give you a quick current status of the device, including locked/unlocked state of your door locks, and whether any signal malfunctions are present.
    • Lights Page
      • Groups Tab: Selecting this will give you access to grouped light switches so that commands may be sent to all at once. Use the + New Group button to create a group and add the desired lights to that group. **Note that an individual light may be assigned to more than one group, giving you the ability to create switch groups that take advantage of areas of your home. For example, one might create two groups labeled, “Kitchen and Dining” and “Dining and Living Room” using the same switch in both groups allowing either set to be manipulated quickly and both to control the dining room switch.
      • All Devices: This tab will list out all dimmers and switches installed on your Zwave wireless lighting network individually. You may control them from the “On/Off” commands. You may also select the Pencil icon when hovering over the device name to edit the name. You may also disable remote commands to lights on an individual basis.
    • Locks Page
      • Lock Status: Here you will find your locks listed as well as whether they were last reported locked or unlocked. You may remotely send a command to lock or unlock the devices here.
      • User Codes: User codes for door locks are handled through the same page as panel user codes. Access can be enabled or disabled per user.
      • Lock Notifications: Alerts regarding user access to locks are created here. You can choose between different triggers, including notifications for when a specific user accesses that lock. This is useful for confirmation when utility or other workers have arrived at your home, or when children return home from school, for example.
    • Garage Page
      • Garage Doors: Here, using MyQ integration, you may control your MyQ garage door equipment through your web portal. You may rename doors for notifications and distinction purposes.
    • Thermostat Page
      • Current Status: The upper left corner of your page will show you current status of your thermostat, as well as allow you to remotely change the mode and schedule. It also allows you to manually edit the target temperatures should you not use a schedule.
      • Heat and Cool Schedules: You can edit your thermostat schedule here on Saved schedules are transmitted to your alarm panel and stored locally. Activating the schedule through the status box will then follow your saved pattern.
        • You can set up an automatic override when you arm your panel in Away mode to automatically adjust the schedule based on that status. This can be used to easily limit the HVAC power consumption during times when no one will be home.  .
        • The Smart Schedule Activity Pattern will allow you to see the times when you are most likely to be home and moving around. This uses your alarm sensor activity to calculate best times to adjust your HVAC temperature, allowing you to better set your schedules.
        • Make sure to save any schedule created.
      • Extreme Temps: You can use the sliders here to specify temperatures at the high and low end of the typical environmental spectrum which can be used as additional points of reference for alerts and automatic overrides.
        • Next to the slider you can set a target temperature point alteration which will take effect when the outside temperature is forecast to exceed your extreme temperature set points.
      • Settings and Alerts: Here you can customize alerts and their recipients with regard to thermostat functions.
        • While the extreme temp sliders on the previous tab relate to projected outside temperatures, on this tab you may set a temperature threshold which relates to indoor temperature reported by your thermostat. These high and low points are chosen so you are able to set up alerts whenever the room temperature exceeds the low or high set-point, possibly indicating a problem with your heating/cooling system.
        • The check boxes on the right hand side allow you to customize which alerts you want to have generated and the desired recipients.
        • Always be certain to save any changes.
      • Life-Safety Override: At the bottom of the page, if you have smoke or CO detectors in your system, you may select whether or not the detection of either will force shut-off of your HVAC and Fan. This prevents spread of the smoke or gas throughout other areas of the home.
    • Rules

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