Surety vs SafeHomeCentral Compared on Cost, Claims, and Support

Lower pricing for equivalent Alarm.com service

Surety month-to-month plans cost less. Surety never charges an activation fee and Surety has lower Alarm.com add-on pricing.

Clear and simple pricing

Surety pricing is month-to-month, simple, and easy to understand on the plans page.

Verifiable claims

Surety has earned a stellar reputation for providing the best Alarm.com customer experience. You can see for yourself on public review sites, social media, web search, and Surety's leading support forum. Our price comparison provided here can be easily verified on each company's website.

Higher pricing for equivalent Alarm.com service

SafeHomeCentral states customers save money compared to Surety for equivalent Alarm.com service. The tables below show Surety’s plans are lower in every tier except one (by $0.05/month, and only if you prepay annually). Every other Surety plan costs less than its SafeHomeCentral equivalent, and for most plans, the difference is substantial.

Effective monthly pricing

SafeHomeCentral claims not to rely on "gimmicky introductory rates or hidden fees" but divides their annual pre-paid prices by 12 and presents them as monthly prices while their actual month-to-month prices are significantly higher. Even with this creative presentation, Surety prices for equivalent service are still lower almost across the board without having to pre-pay for a year.

Specific claim issues

In addition to the pricing presentation shown above, SafeHomeCentral’s page makes the following statements about Surety. Here is the current reality:

• SafeHomeCentral claims their customers save money compared to Surety for equivalent Alarm.com service. The numbers below show otherwise.


• SafeHomeCentral states customers are switching from Surety to SafeHomeCentral. Surety is an Alarm.com Gold partner and among the fastest-growing Alarm.com providers. Customers are switching to Surety, not away from Surety.


• SafeHomeCentral states their cancellation policy is more flexible. Surety offers true month-to-month service with no contracts and no cancellation fees. You can cancel anytime with zero friction.


• SafeHomeCentral states Surety is closed on weekends and offers only next business-day email support. Surety Support has been available 7 days a week since February, 2025.


• SafeHomeCentral states Surety does not promote fast alarm response. Surety uses Becklar Monitoring, which consistently delivers among the fastest response times in the industry, and we highlight those metrics regularly.

SafeHomeCentral’s comparison also includes the following implications that do not reflect the current offerings of both companies. For example:

• SafeHomeCentral states that Surety charges $1–5 for Alarm.com add-ons, which is true, but omits that SafeHomeCentral charges even more for those same add-ons. Instead, they claim to have no hidden fees, implying only Surety charges for add-ons.


• SafeHomeCentral claims "Faster response times" without any supporting evidence. Surety's response times are among the fastest in the industry.


• SafeHomeCentral claims that "customers appreciate their straightforward pricing approach and zero cancellation fees" implying that Surety doesn't have these when, in fact, Surety has more straightforward pricing and is month-to-month with no cancellation fees.

At Surety, we believe clear, accurate, and factual information helps homeowners make the best choice for their family’s safety.