Surety vs 24inControl Compared on Customer Experience and Cost
Experience
Surety
A modern, self-serve web experience
Surety empowers you to manage your own system through the web and get immediate results, without waiting for a human to make changes for you.
Leverage modern tools
Surety support is provided online through the Surety Support Forum or by email.
24inControl
A more personal experience
When you want to make a change, call, text, email or fill out a form and wait for a human to handle it.
Live assistance
You can call in and get live 1-on-1 remote technical support.
Cost
Surety
Pay less for more
Surety costs less for Alarm.com service and professional alarm monitoring. Use the tables below to compare.
Can I switch to Surety?
Yes! If you have an Alarm.com account with 24inControl you can easily switch to Surety. Follow the steps to Transfer to Surety.
Compare Plans & Features
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Service Comparison
Surety and 24inControl are both DIY Alarm.com dealers. But there are a few big differences. Let's compare the service experience point by point. |
Surety | 24inControl |
|---|---|---|
| Alarm Platform |
SuretyAlarm.com |
24inControlAlarm.com |
| Contract Length |
SuretyMonth to Month (no contract) |
24inControlMonth to Month (no contract) |
| Installation |
SuretyDIY (self-install) |
24inControlDIY (self-install) |
| Account Management |
SuretySurety System Manager (changes happen immediately) |
24inControlFill Out Form (wait for a person to handle it)1 |
| Support Method |
SuretySupport Forum & Email |
24inControlPhone & Email1 |
| 124inControl contact us page | ||
|
Monitoring Plans
Monthly cost of equivalent Alarm.com plans with professional monitoring. |
Surety | 24inControl |
|---|---|---|
| Alarm.com Interactive |
Surety$19/month Surety Alarm |
24inControl$33.99/month or $323.88/year prepaid |
| Alarm.com Interactive Gold |
Surety$22/month Surety Home |
24inControl$36.99/month or $347.88/year prepaid |
| Alarm.com Interactive + Premium Video |
Surety$26/month Surety Protect |
24inControl$51.98/month or $491.76/year prepaid1 |
| Alarm.com Interactive Gold + Premium Video |
Surety$29/month Surety Complete |
24inControl$54.98/month or $515.76/year prepaid1 |
|
Pricing from 24inControl's Professional Monitoring Plans page on 5/16/2024. 1Premium Video price isn't listed but can be found after choosing payment term. |
||
|
Add-Ons
Monthly cost of Alarm.com and Professional Monitoring add-ons. |
Surety | 24inControl |
|---|---|---|
| Streaming Video Recorder (SVR) |
Surety1 free, $3/month each additional |
24inControl$5/month each |
| Arming Schedules |
Surety$4/month |
24inControl$8/month or $72/year prepaid |
| Wellness (Independent Living) |
Surety$5/month |
24inControl$10/month |
| Connected Car |
Surety$5/month |
24inControl$10/month or $93/year prepaid |
| Pricing from 24inControl's Professional Monitoring Plans page on 5/16/2024. | ||
Surety is Your Home’s Best Friend
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Delightfully powerful
Connect with every aspect of your home in a single, well-integrated app that just works the way you want. Your experience will be second to none.
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Easy to get started
Whether you’re building a new system or you already have equipment, we’ll keep it simple and guide you every step of the way.
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Superior hardware
We use the best in class security alarm, sensors, cameras, door locks, and home automation devices so you always get the best of the best.
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Expert technical support
Our renowned support helps solve your problems faster without wasting your time.
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Better protection
Commercial grade equipment. Industry-leading professional monitoring. Have confidence that your connected home is rock solid and proven secure.
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Affordable monthly plans
Simple, affordable, month-to-month plans. We won’t force you to stick with us. We’ll work to earn your business month after month.
Award-winning products
