Support Forum

New Customer

Support New Customer

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #256367



    I just placed an order but the 6 months of free service did not show up on my order. I purchased the Honeywell Legacy version of the Qolsys IQ Panel 2+. Here is the link I purchased from:

    I just wanted to make sure I did not miss anything.

    Thank you!


    The free trial of service can be extended along with purchase of the 345MHZ Legacy radio IQ Panel 2+, you would just need to purchase service as well through our website. The 6 month credit would be later applied to your service plan.

    To best accomplish this and enter your desired pre-programming info, service should be ordered in the same order as your panel. For ease of processing, it may be best to have us void your current order and you can then re-order, including service here.

    Please let us know how you would like to proceed.



    If you think it’s best to void the order and then repurchase that is fine with me. How long do I need to wait before I can reorder the system with the monitoring service attached?


    You can re-order at any time. I have had customer service go ahead and void the prior purchase for you!



    Thank you so much!!

Viewing 5 posts - 1 through 5 (of 5 total)

Tagged: ,

You must be logged in to reply to this topic. Log in or register here.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“I want to thank Surety for being so SIMPLE to setup… With Livewatch (Now Brinks) I had to call them for every single thing… then listen to sales pitch after sales pitch for new items. Surety, not a single call needed to be made… This is how a DIY service should be!!”

Devin S. , Surety Forum Review , 7/14/2019
Five out of five star rating.

“Could not recommend enough. The service is excellent and the price is unbeatable. We switched from another company where we felt like we were being taken advantage of; but not with Surety! This has been the best move for home security.”

Melissa C. , Citrus Heights, CA , Yelp , 4/26/2018
View more

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.