I have 2 CT100 Thermostats connected to my 2GIG GC2 alarm panel. I can view both thermostats and they are successfully named as Upstairs and Downstairs on the panel. From the alarm panel, I am able to control the temperature, however from the Alarm.com website and Alarm.com app, I am unable to view either thermostat. I am able to view my other devices connected to my panel: 3 light switches as well as the front door lock without an issue.
I called Alarm.com to inquire about this. They were able to see that I had the 2 devices connected, but stated that they are not registered as thermostats but are showing as “unkown Z-wave device” - even though my alarm panel shows them as thermostats. How do I update the thermostats so I can view them on the app?