Thermostat End of Life Restrictions

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This topic contains 3 replies, has 4 voices, and was last updated by Tyler Tyler 7 months, 2 weeks ago.

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  • June 27, 2018 at 10:42 am #144070

    Skip
    Participant

    Regarding the announcement here, if I have a CT100, CT30, or GE TSTAT-300, will I be able to reuse the thermostat remotely through Alarm.com if I cancel service and resubscribe later?

    June 27, 2018 at 10:47 am #144071
    Jason
    Jason
    Surety

    No, the thermostats could not be used with a new account.

    Alarm.com has ended support going forward for these discontinued models because they are discontinued and missing capabilities necessary for upcoming thermostat features through ADC. This applies to all new accounts.

    You may continue using any of these thermostats on accounts created prior to 5/20/2018.

    If you cancel service and resubscribe or if your service is suspended due to overdue payment and you later sign back up for service, unfortunately the CT100, CT30, and GE TSTAT-300 cannot be used remotely through Alarm.com.

    September 1, 2018 at 10:02 am #152839

    mtr013
    Participant

    Speaking of thermostats where is the new Alarm.com 2018 thermostat that was “Our new, smarter thermostat will be available in spring 2018.” according to the alarm.com website? I don’t find it anywhere.

    September 4, 2018 at 10:27 am #153265
    Tyler
    Tyler
    Surety

    Still no new information on the ADC T3000 “Smarter” thermostat. The availability of spring 2018 was definitely premature. As of this time, there is not an ETA on availability although the product is being worked on.

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