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Panel Change

Support Panel Change

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  • #180833

    Joshua
    Participant

    What is the process in changing out a panel? Do I just email the new MAC address over?

    Thank you!

    Josh

    #180842
    Jason
    Jason
    Surety

    The best course would be determined by the circumstances of the swap:

    1. Are you staying in the same service address?
    2. Is it the same model panel?
    3. If it is a different model panel, what model?

    In general you can currently swap to a new panel by simply submitting a swap request along with the new IMEI (Communication Module number) via secure message here.

    Some steps to make the process easier may be available depending on the answers to the other questions above.

    #180850

    Joshua
    Participant

    everything is same, just new qolsys panel. old panel continues to fail.

    will send the IMEI to secure message once i am ready to install.

    thank you!

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