New V622 Audio Problems

DIY Home Security Forums Support New V622 Audio Problems

This topic contains 6 replies, has 2 voices, and was last updated by  BAholtz 1 month, 3 weeks ago.

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  • #174081

    BAholtz
    Participant

    Trying out the new V622 camera with varying success. The image is great but the audio is spotty. Spotty meaning – sometimes it works and most of the time it doesn’t. I can push the button and speak from the app but the audio from the room isn’t working.
    I’ve tried deleting the camera and reinstalling. That didn’t work….seems to me like a firmware issue?

    #174110
    Jason
    Jason
    Surety

    I can’t reproduce this at all. The mic is picking up relatively minor sounds from adjacent rooms even without line of sight to mic and there is constant audio.

    I tested on the prior firmware version and the current one you have.

    Where is your 622 located? Is there a lot of ambient noise?

    Is your phone on wifi or data at the time of testing?

    What is your upload speed?

    #175204

    BAholtz
    Participant

    Located in a living room. Worked to start with but now I don’t get any audio at all. Kids push the button and they can hear me, but I can’t hear them. No ambient noise in the room. The camera is less than 4′ from my router – no connection issues.

    Phone is on wifi, regardless of connection neither work.

    I’ve got good upload speed at the house. Will test tonight…..

    Any ideas would be appreciated. Like I said – already installed and reinstalled once…same issue. Worked to start, doesn’t work anymore.

    #175229
    Jason
    Jason
    Surety

    I would test it out on another mobile device just to be sure, but other than that I would say it sounds like the Mic may be defective.

    If purchased through Surety, find our warranty procedure here.

    #176679

    BAholtz
    Participant

    I ordered a replacement camera that should arrive next week.

    I was hoping to send the other one back once I got the new one….but that takes me past the 30 window. Do I need to have it postmarked by 30 days to get my refund?

    #176680
    Jason
    Jason
    Surety

    30 day returns are for non-warranty returns on items.

    Warranty replacement is valid for the warranty period of the device, typically 1 year-2 years depending on the device. For a defective device within warranty, a refund of the replacement purchased would be processed when the returned device is received by our team. Be sure to include the RMA form linked on the warranty policy page.

    #178083

    BAholtz
    Participant

    Replaced with new device….old one will go back this week. Seems to have solved the issue.

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