Trying out the new V622 camera with varying success. The image is great but the audio is spotty. Spotty meaning – sometimes it works and most of the time it doesn’t. I can push the button and speak from the app but the audio from the room isn’t working.
I’ve tried deleting the camera and reinstalling. That didn’t work….seems to me like a firmware issue?
Located in a living room. Worked to start with but now I don’t get any audio at all. Kids push the button and they can hear me, but I can’t hear them. No ambient noise in the room. The camera is less than 4′ from my router – no connection issues.
Phone is on wifi, regardless of connection neither work.
I’ve got good upload speed at the house. Will test tonight…..
Any ideas would be appreciated. Like I said – already installed and reinstalled once…same issue. Worked to start, doesn’t work anymore.
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Warranty replacement is valid for the warranty period of the device, typically 1 year-2 years depending on the device. For a defective device within warranty, a refund of the replacement purchased would be processed when the returned device is received by our team. Be sure to include the RMA form linked on the warranty policy page.