Help Forum

New Alarm Response Messenger (ARM ) Chat Service

Support New Alarm Response Messenger (ARM ) Chat Service

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #112497
    Jason
    Jason
    Surety

    suretyDIY’s Alarm Response Messenger (ARM) is a text chat service which can be added free of charge for accounts with 24/7 central station monitoring.

    What does ARM do?

    Upon activating a burglary alarm signal, you and your selected contacts will receive an SMS text message with a link to the event chat. Tapping on that link will load the chat interface where you can discuss with your contacts, request dispatch, or dismiss the alarm with a valid passcode.

    Alarm Response Messenger

    ARM can be added to any existing suretyDIY subscription that includes 24/7 Central Station Monitoring.

    ARM, if enabled, will become the first contact method during burglary alarm events, and operator calls will be delayed to allow handling of the event via ARM. If you would rather have more direct control over dispatch without speaking to operators all the time, this may be right for you. ARM allows you to coordinate directly with the other contacts using your system to ensure you have the most accurate and timely information about an alarm event.

    For accounts using 2-Way Voice, ARM will delay contact calls by 30 seconds. For Accounts not using 2-Way Voice ARM will delay contact calls by 90 seconds.

    Upon opting into ARM, all eligible contacts will be enrolled, unless otherwise specified. To make updates to your ARM enrollment please visit the System Manager found in your account Dashboard .

Viewing 1 post (of 1 total)

The topic ‘New Alarm Response Messenger (ARM ) Chat Service’ is closed to new replies.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“Surety is amazing!… The service, pricing and most importantly documentation/guides/videos have all been phenomenal… I would highly recommend Surety if you are comfortable doing it yourself; you’ll be happy you did!”

Isaiah W. , Facebook Review , 1/09/2019
Five out of five star rating.

“I was able to setup my whole home security system in an afternoon. It’s worked great ever since… I installed my system over a year ago, and Surety has stood the test of time. I would highly recommend them to friends and family.”

Dallas L. , Austin, TX , Yelp , 12/03/2014
View more
Plans

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.