Making the switch from Livewatch

DIY Home Security Forums Reviews & Testimonials Making the switch from Livewatch

This topic contains 11 replies, has 5 voices, and was last updated by  kbonnel 2 years, 8 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #46122

    bobloblaw
    Participant

    So my 1 year contract with Livewatch is up & I’m thinking of making the switch to Surety. What can I expect? Anyone else make the switch?

    I’m running a Qolsys panel that’s never been hooked up to alarm.com. Is there a process I need to go through with them to get them to clear there info out of my panel before I sign up here?

    #46124

    rive
    Participant

    I’m running a Qolsys panel that’s never been hooked up to alarm.com

    If this panel was active with Livewatch, and you had remote interactive arm/disarm capabilities, and optional empower home automation; Image sensors…then you were hooked up to alarm.com via cellular (and probably wifi).

    With Qolsys, you cant just switch out the cellular module and change service providers (you can with 2GIG), So if you had service with your Qolsys panel through Livewatch, then you need to have them unregister and release the cellular module before you can switch services to another alarm.com provider (like SuretyCAM).

    If they wont release and unregister the built in Qolsys cellular module, then you will need to replace the panel to switch providers.

    • This reply was modified 3 years ago by  rive.
    #46129

    rive
    Participant

    This same subject was discussed a year ago. Just out of curiosity, why makes you think you are ‘not hooked up to alarm.com’? Your Qolsys panel does have active service with Livewatch, right?

    See: considering switching to surety

    #46133
    Jason
    Jason
    Surety

    Yep, a Qolsys panel has a built in cellular module. The modules/panels are typically available to use elsewhere when the existing Alarm.com service is terminated. The modules can only be registered to one account at a time.

    You can find details on our Interactive Service plans here.

    #46159

    bobloblaw
    Participant

    Wow… thank you everyone for the responses.

    I only had a baseline service with LiveWatch. Nothing interactive. Never had an alarm.com account our mobile capabilities.

    When I cancel with them, what do I need to do? Do I need to tell them to release the modules? I’m pretty tech savvy but relatively new to the alarm space.

    Also, how long does it take to get service active with Surety?

    #46160

    bobloblaw
    Participant

    Ohh wow. Didn’t realize I asked the same question last year. Sorry

    #46161
    Jason
    Jason
    Surety

    When I cancel with them, what do I need to do? Do I need to tell them to release the modules? I’m pretty tech savvy but relatively new to the alarm space.

    Also, how long does it take to get service active with Surety?

    We cannot directly speak to other provider policies, but in most cases as soon as the existing Alarm.com account is disconnected, your module will be unlocked. Some providers have modules locked to their service beyond this, though that is rare among providers.

    suretyDIY orders are processed during business hours (M-F 9am-5:30pm EST) usually within one business day, but orders for service that arrive during business hours are often processed much faster than that.

    When the account is ordered and set up by our team, you’ll receive a welcome email detailing last steps to getting connected, as well as initial login credentials for your new account.

    #46162

    Amanda
    Surety

    When I cancel with them, what do I need to do? Do I need to tell them to release the modules? I’m pretty tech savvy but relatively new to the alarm space.

    I would advise reaching out to your current provider and asking them what is needed, as we do not know all competitors’ policies. The module would need to be released, however, before you could use it elsewhere. You can use this page to check the serial number to see its current status.

    Also, how long does it take to get service active with Surety?

    Orders are processed within one business day, however if you are ordering service only during business hours, it is often much faster than that.

    #46181

    rive
    Participant

    I only had a baseline service with LiveWatch. Nothing interactive. Never had an alarm.com account our mobile capabilities

    The backend service used by Livewatch is powered by alarm.com, so most likely you have/had an alarm.com account for Qolsys panel.

    I assume there is no telephone line behind/connected to panel?, and if you disable your home wifi, your panel still communicates (if say, you set off alarm, livewatch contacts you?)

    If so, this implies alarm.com cellular connectivity.

    #46244

    bobloblaw
    Participant

    Thank you for all of the info. I plugged my module info into the alarm.com checker, and yes it is in use.

    #47778

    bobloblaw
    Participant

    All signed up & excited to join the Surety team!

    #56744

    kbonnel
    Participant

    @bobloblaw: So I assume livewatch released the module so you could use your IQ on Surety?

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