Help Forum

Lutron Caseta New Devices

Support Lutron Caseta New Devices

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #90659

    Skip
    Participant

    How does one resync the Lutron Caseta integration? I added more devices, and they don’t show up.

    #90660

    Warren
    Surety

    We’ve requested the device list for you and new devices are showing on the account today. If you add devices to your Lutron system and they do not sync with your account, a good troubleshooting step is to power cycle your main repeater or bridge.

    #122676

    bmodr8
    Participant

    I’m having the same problem, and a power cycle of the main repeater/bridge did not add the new devices to my account. Could you request my device list, or let me know if there’s something else to try? I anticipate gradually building out my Caseta devices and would rather not bother you all each time I need a device list refresh.

    #122797
    Jason
    Jason
    Surety

    It looks like these devices have since populated in ADC. Are there additional devices missing?

    A power cycle/activation of the new devices is typically all that is needed if the new device does not populate quickly. Note that you may need to log out and log back in to view the change. If the status update does seem to get stuck, the best way to resolve would be to contact customerservice@suretyDIY.com and request an update.

    This equipment request is a feature update we’ve requested added to the user website.

    #122839

    bmodr8
    Participant

    Yes, I am now seeing the devices I added over the weekend. It seems like it may take ~48 hours for the bridge and ADC to communicate new devices, because I installed three more Caseta devices this morning and those are not showing. Multiple power cycles isn’t refreshing the list for me. That’s not the end of the world I suppose, just a bit inconvenient. Thanks for requesting a reset feature via the user web interface.

    #122842
    Jason
    Jason
    Surety

    It seems like it may take ~48 hours for the bridge and ADC to communicate new devices, because I installed three more Caseta devices this morning and those are not showing. Multiple power cycles isn’t refreshing the list for me.

    Typically new devices populate quicker, however we are happy to help. An update was requested, looks like additional devices are showing. You may need to refresh or log out and log back into Alarm.com

    #164059

    bmodr8
    Participant

    Would you kindly refresh my Caséta device list? Just made some changes. Thank you.

    #164068
    Jason
    Jason
    Surety

    Certainly, sent an equipment list command. You may need to log out and log back in to see changes.

    #256545

    Albert
    Participant

    Can you please refresh my Caseta device list? The devices aren’t showing up in ADC. Thanks!

    #256612
    Tyler
    Tyler
    Surety

    Commands have been sent however it does not appear that new devices have showed up although I am seeing some devices. Are you able to control the devices via your local Lutron app?

    #256617

    Albert
    Participant

    I was able to control the devices through the Lutron app and other integrations. Whatever you did looks like it made it refresh (labeled as Ceiling Fan Light.)

Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in to reply to this topic. Log in or register here.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“Surety is amazing!… The service, pricing and most importantly documentation/guides/videos have all been phenomenal… I would highly recommend Surety if you are comfortable doing it yourself; you’ll be happy you did!”

Isaiah W. , Facebook Review , 1/09/2019
Five out of five star rating.

“Just wanted to say that so far I am extremely happy with my decision to go with Surety… I have been reading these boards for a few days and I am INCREDIBLY IMPRESSED by the responsiveness… You guys are doing a fantastic job!”

gnadan , Surety Forum Review , 6/28/2018
View more
Plans

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.