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GC3 Firmware Issue Daily Reboot

Support GC3 Firmware Issue Daily Reboot

Viewing 15 posts - 1 through 15 (of 31 total)
  • Author
    Posts
  • #176414
    Dexter
    Dexter
    Participant

    My 2GIG GC3 panel appears to be announcing “System disarmed, not ready to arm” on a daily basis. This usually occurs between the 4-5pm. Any advice? It looks like its been doing this since I updated to the 3.2 firmware.

    #176415
    Tyler
    Tyler
    Surety

    Looking into this it appears that your panel is actually reporting that your panel has “Non production Firmware.” However, your panel reports having FW 3.2.1, which is production FW from 2GIG.

    It also appears that your panel is rebooting every day around this time, can you confirm? How long has it been since you updated the firmware ?

    What is the FW version and Build version reporting locally? To check, from the home screen navigate to System Info and Usage -> System Info

    To troubleshoot, we would like to send a remote hard reboot command to the panel at this time, is that okay?

    If not, when able, you will want to completely power down your panel, transformer first, then internal battery. Next remove the cellular module and wait about five minutes. Then reinsert the module, plug in the battery and lastly the transformer. Do you still notice the voice annunciation/reboot?

    #176486

    Bryan
    Participant

    Exact same issue, including the time of day that it happens. I tried a reboot and it still happens.

    #176543
    Jason
    Jason
    Surety

    From above a few additional things to help us nail down the cause:

    How long has it been since you updated the firmware?

    What is the FW version and Build version reporting locally? To check, from the home screen navigate to System Info and Usage -> System Info

    #177182

    Bryan
    Participant

    It has been doing this since I upgraded to 3.2.0, now it is on V3.2.1.6653 and still does it.

    #177199
    Tyler
    Tyler
    Surety

    Do you happen to recall how far back it was when you updated to 3.2 and the reboot started occurring?

    Regarding the 3.2.1 firmware, was this updated via USB and where did you obtain the update file from?

    Have reached out to 2GIG regarding the issue and am hoping to hear back from them soon. Will update here with more information.

    #177330

    Bryan
    Participant

    https://www.alarmgrid.com/downloads/2gig-gc3-firmware-updates

    USB. I have used the same file on several other panels that I manage for clients. It was maybe 1-2 months ago.

    #177372
    Jason
    Jason
    Surety

    It looks like there is more than one related system for you using Surety service. Is this only happening on the one panel?

    I know it sounds counter-intuitive, but I would like to send a hard reboot command which will restart all the panel processes. If the panel has a command buffering issue or software cause for the daily booting (which my be full reboot or just the security process) the hard reboot command may help get that unstuck.

    We can send a few additional commands to check local panel functions. Would it be ok to send those commands now?

    #177390

    Bryan
    Participant

    Correct, only on the one panel.

    Send what ever you want.

    #177421
    Jason
    Jason
    Surety

    Alright we have sent a number of commands and a reboot to see if that has an effect. Let us know if there is improvement!

    #177647

    Bryan
    Participant

    Still doing it….

    #177720

    AllenT
    Participant

    i trust you guys judgement, so is there a reason you don’t have 3.2.1 in the upload area?
    i’m still on 3.2 for now.

    Vr,
    AllenT

    #177935
    Jason
    Jason
    Surety

    i trust you guys judgement, so is there a reason you don’t have 3.2.1 in the upload area?
    i’m still on 3.2 for now.

    I don’t think there is a specific reason to hold off, just we usually wait to post after testing. The update is heavily dealer oriented, but does add a screen saver option to the GC3 and SP1. You can download 3.2.1 here.

    #246047

    Bryan
    Participant

    Issue still occurs, also replaced the panel and it continued.

    #246098

    cjc357
    Participant

    My panel started doing this last week and I updated to 2GIG GC3 Firmware 3.2 downloaded from your site early november. Mine just announced system disarmed not ready to arm about 20 min ago (8:10am EST) . We have heard it in the evening as well. I dont know or didnt realize it was rebooting. It just gets our attention when it announces.

Viewing 15 posts - 1 through 15 (of 31 total)

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