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Support › Doorbell video at panel
February 26, 2019 at 10:33 pm #178309
It doesn’t appear that I can view doorbell video on the IQ 2+ panel. I have everything set as it should be in ADC but the panel says no IP cameras found. ADC shows the doorbell but isn’t capturing the doorbell IP online. I suppose the two might be related?
Attached the image from the panel and also the ADC set up. I masked the MAC address from the ADC screenshot but it’s there online, just no IP address appears for it.
Attachments:February 27, 2019 at 9:31 am #178341
No, the local IP in general shouldn’t show up for Skybells, it will for regular ADC IP Cams.
Have you tried power cycling the Skybell and the Panel? Try a quick reboot and see if that lets them connect.
If not, do you have multiple access points or just one?February 27, 2019 at 12:19 pm #178363
I haven’t power cycled either since the install. Is there a button combination to power cycle the doorbell or just pull the transformer off the wall that powers it?
Only one access point for now. I’ve got a new system with a bunch of them sitting in a box waiting for installation but that’s a larger project. For now, it’s just the one.February 27, 2019 at 9:56 pm #178470
I rebooted the panel, power cycled the doorbell and then rebooted the panel again for good measure. No change.
After the power cycles, I did see a pop-up on the panel saying there was a doorbell motion triggered video and then the two buttons to answer or ignore. I hit the answer button and then got this error on the panel (1st image).
I checked the status of the two devices on the router and both are reporting “excellent” signal with the doorbell at 72 mbps and the panel at 433 mbps. The IPs are on the same subnet, two digits apart. I can view live video from the app on demand and clips are being recorded and uploaded to ADC every time motion is detected so I know the doorbell cam is working fine. It just seems to be the ability to interact with the doorbell from the panel that’s not working as I imagine it should be.
Attachments:February 28, 2019 at 8:46 am #178538
Thanks for confirming. Yeah, we can see signaling stats for the doorbell on the back-end, that doesn’t appear to be the cause here. I would assume a software origin for the issue. It would be good to try turning off the integration in Alarm.com, waiting 5 minutes, then try going back in and turning it back on.
As long as you have 2.3 firmware you should be able to view video on the panel screen by swiping left to the video page.February 28, 2019 at 1:01 pm #178640
Yep, the panel is on 2.3 for sure. I updated to that the day I unboxed it 😉 I see the video screen on the panel when I scroll over to it, just can’t access the doorbell camera video.
I’ll try the integration refresh later when I get home and report back.March 1, 2019 at 8:57 pm #179011
No change after disabling and then re-enabling the video to panel options. I still get the notification screen but pressing on the green answer button gives me the same error reported above.March 1, 2019 at 9:28 pm #179020
Further, it doesn’t appear as if my phone is getting notifications when the actual doorbell button is pressed. I get a notification for motion triggered video but if the actual button is pressed, nada on the phone.
I did get the notification on the panel of a doorbell press, but same video error as above when I pushed the answer button.March 2, 2019 at 12:02 pm #179080
OK, yeah, the notification bit is my fault. Somehow the notify on doorbell call push notification setting to the phone was turned off, so that’s not an issue.March 4, 2019 at 9:43 am #179315
Out of curiosity do you have the same SSID for 2.4 and 5 ghz networks? If so, can you try updating the 5 with a custom name?March 4, 2019 at 2:24 pm #179372
I do indeed have the same SSID for both bands. Changing it would be a pain in the ass given the number of devices on the 5GHz side of the network but sure, I can try it. Would the same thing be achieved by changing the 2.4GHz side instead? I know I’d have to reconnect to the doorbell WiFi and move it but that might be easier than doing the same with all the other “stuff” in the house that’s on 5GHz.March 4, 2019 at 2:48 pm #179377
Yes, the same would be achieved changing the 2.4 name if it would be easier. No need to make extra work with regard to the rest of the network. Make sure the panel and cam are connected to the 2.4.March 4, 2019 at 5:57 pm #179419
OK, so you want both the panel and the doorbell on the same frequency. The doorbell only works on 2.4 doesn’t it? So I need to move the panel to 2.4 for a valid test?March 4, 2019 at 6:03 pm #179420
I read an article on Skybell’s site that states you can rename the 5ghz, connect the phone/tablet to 2.4 and then connect the Skybell to 2.4 to configure it. Once that’s set up, you can revert back to the same name for both networks.
Are you suggesting that I need to have the panel on 2.4 as well for video to work on the panel?March 5, 2019 at 9:09 am #179459
I want to isolate potential issues cause by separate local networks and possible switching between networks for any devices involved. Please be sure to place the panel and Skybell on the 2.4 network, then try re-enabling the video.
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