2GiG SP-2 Firmware Update

DIY Home Security Forums Support 2GiG SP-2 Firmware Update

Tagged: ,

This topic contains 3 replies, has 3 voices, and was last updated by Tyler Tyler 2 months, 1 week ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #174897

    sc2gauchos
    Participant

    Having checked the forum, is there a Surety download link to the 2Gig SP-2 firmware update GC3 SP2 1.2.295 ?

    Per the Nortek/2GIG
    “SP2 firmware update is available on Alarm.com dealer portal listed as a “GC3 SP2 1.2.295”.

    there are 2 options:
    either dealer (Surety for me) can push the update into the GC3 which then passes it to the SP2

    OR
    the installer or user can update the SP-2 directly via USB update menu in the SP2

    So where can I find the image or how do I get customer service to push the update down?

    #175120
    Tyler
    Tyler
    Surety

    Typically, firmware updates related to the 2GIG GC3 are available either via OTA or via USB. However, currently, the 2GIG SP2 secondary panel firmware version of 1.2 is only available as an Over the Air (OTA) update via Alarm.com.

    The SP2 would need to be connected prior to the firmware being pushed and the main panel should be on 3.1.2 or above.

    The OTA process can take up to 12 hours to complete and if sent via cellular would incur a $10.00 data charge. If sent over broadband, there would be no charge.

    OTA update requests can be sent directly to customer service via the Secure Message Tool.

    However, records indicate that customer service has reached out to you regarding the OTA

    #175143
    Jason
    Jason
    Surety

    As a follow up, it looks like there are no SP2 peripheral devices currently showing as being attached to your GC3 system. Equipment update requests are not resulting in success.

    If you currently have the device attached, can you please try removing the SP2 and re-learning into the GC3 via the Access Point option on the GC3?

    Unless the device is properly relayed to ADC via your GC3, a firmware update cannot be sent.

    #175708
    Tyler
    Tyler
    Surety

    Unfortunately, the SP2 is still not reporting to Alarm.com and the firmware cannot be sent until such time that it is.

    At this time, we would recommend sending a Reboot command to the main GC3 in order to get the SP2 to report to ADC. Is it okay to do this at this time?

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.