This issue has been ongoing.
V520IR Camera was removed from account reset, and installed/added back to account. Motion detection rule created.
Record at all times, except when panel armed stay.
Problem is not resolved. Camera is still not following rules. There appears to be a disconnect/miscommunication with ADC insofar as camera does not appear to be aware of the panel arming status for recording based rules.
Panel is currently disarmed, and camera is not recording motion events.
At approx 6:34pm yesterday panel was armed stay, camera continued to record until approx 7:16pm
Panel disarmed at 8:10am this morning, and for the last hour (it is 9:07am), camera is currently failing to record motion events.
Live video works fine, manual recording works fine.
Camera has apparently not received ADC signal regarding arming status of panel for panel based rules.
Please have ADC figure out the issue/run backend diagnostics, and have them flash the previous version of the V520IR firmware for troubleshooting purposes.
Further follow-up
Performed the following trouble shooting steps:
Edited the motion detection rule- unchecked ’do not record when panel armed stay’
V520IR recorded motion event at 9:53am and 9:56am. Performing properly per rules (record at all times).
Edited rule, check marked ‘do not record when panel armed stay’.
Armed panel stay at 10:01am
Motion event recorded at 10:05am, 10:06am, 10:13am 10:21am, 10:22am, 10:30am, 10:42am.
Camera not following rules (do not record when panel armed stay), and the minute it stops recording (as though it has received signal that panel is armed stay), and I disarm panel, it won’t record motion events (record at all times except when panel armed stay).
Really need to get this issue resolved. Please push this issue to ADC.
Thanks.