Help Forum

suretyDIY Default Central Monitoring Procedure

Support suretyDIY Default Central Monitoring Procedure

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #53000
    Jason
    Jason
    Surety
    The default procedure followed by our operators can be found below:
    • BURGLARY: Call Location, if no answer call First Contact (if no Location, call First 2 Contacts), if no answer or wrong passcode given Dispatch Police, call rest of Contact List until one is notified.
    • DURESS/PANIC: Dispatch Police, call Contact List.
    • ENVIRONMENTAL/TEMPERATURE: Call Location to notify, if no answer call Contact List.
    • CARBON MONOXIDE: Notify Location, Notify contact if no location or no answer, Dispatch occurs in all cases for safety as CO cannot be verified by user.
    • FIRE-Commercial: Dispatch Fire, call Location, dispatch Security if applicable, call Contact List.
    • FIRE-Residential: Call Location, if no answer, no Location, or outside 90 seconds, Dispatch Fire, dispatch Security if applicable, call Contact List.
    • LOW SYSTEM BATTERY: From 08:00-22:00: Call Location, if no answer or no Location#, notify First Contact. From 22:00-08:00: Logs to history
    • MEDICAL: Call Location, Dispatch Medical, call Contact List.
    • POWER FAIL: Logs to history
    • TROUBLE: Logs to history.
    • AUTO SIGNAL TEST NOT RECEIVED ON SCHEDULE: Logs to history.

    Note that 2-Way Voice will be the first contact method for Burglary and Fire alarm signals if it is active on your account.

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic. Log in or register here.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“Surety is amazing!… The service, pricing and most importantly documentation/guides/videos have all been phenomenal… I would highly recommend Surety if you are comfortable doing it yourself; you’ll be happy you did!”

Isaiah W. , Facebook Review , 1/09/2019
Five out of five star rating.

“Could not recommend enough. The service is excellent and the price is unbeatable. We switched from another company where we felt like we were being taken advantage of; but not with Surety! This has been the best move for home security.”

Melissa C. , Citrus Heights, CA , Yelp , 4/26/2018
View more
Plans

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.