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Surety System Manager

Support Surety System Manager

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #170924
    Surety
    Surety
    Participant

    Surety is hard at work to provide our users with better, more powerful tools to control their system.

    We are pleased to announce the new Surety System Manager, found in your account Dashboard. This service requires an active alarm service subscription through Surety. You will be prompted to verify your Alarm.com password for the system you are attempting to control.

    Designed to put more control into your hands, the new System Manager allows you to perform advanced troubleshooting steps:

    • Remotely reboot your alarm panel
    • Reset a forgotten installer code
    • Sync your newly added Z-wave devices with Alarm.com
    • Place your monitoring account on test mode

    Gain immediate control over your monitoring service!

    Users with 24/7 central station monitoring are able to view and update their passwords, contacts, and phone numbers in real time. You can change your call list order, adjust when police are dispatched, and even enroll contacts in the optional Alarm Response Messenger text chat service detailed here.

    Need to send us delicate information? We’ve included our encrypted secure message tool to keep your sensitive information safe.

    More exciting features are on the way to give you even more power to control, connect, and protect! Subscribe to this thread for updates when new features are released!

    #173798

    Russel
    Participant

    This is great, thank you! We forgot what some of our verbal “passcodes” even were, and now I can manage them myself.

    #258467

    elambe3
    Participant

    how do i link my alarm.com to my Surety account?

    #258555

    Amanda
    Surety

    Alarm.com accounts are automatically linked to the Surety accounts from which they are purchased. You can log into Surety using the email address/user name and password you selected while checking out/creating your account, and should you forget the password you selected, there is an option for password reset.

    #283411

    Sixto
    Participant

    On the Systems Manager screen, it seems like there’s two section: “— Fire Dispatch occurs here if no false alarm is confirmed —” and “— Police Dispatch occurs here if no false alarm is confirmed —“. And each of those two lines can be moved up or down.

    Are you supposed to put contact info after the Fire Dispatch line, and then another list after the Police Dispatch line, or is it just one list of phone numbers and we should ignore those two Fire Dispatch and Police Dispatch title lines?

    And what does the “ARM” checkbox do?

    #283526
    Jason
    Jason
    Surety

    Are you supposed to put contact info after the Fire Dispatch line, and then another list after the Police Dispatch line, or is it just one list of phone numbers and we should ignore those two Fire Dispatch and Police Dispatch title lines?

    The Fire Dispatch and Police Dispatch lines indicate, in order, when those services would be dialed if you have a relevant alarm.

    Your contact list is a single list. Two way voice and the location landline will always be 1 and 2, respectively, if they are used. Then fire dispatch occurs, followed by the rest of your contact list. The number to the left of the contact indicates the call order.

    You can adjust when police dispatch occurs in your list, but not fire.

    And what does the “ARM” checkbox do?

    For a description of any services, click or tap on its title in your system manager.

    ARM refers to the alarm response messenger, which is a text chat service through Avantguard. You can find details about this option here.

Viewing 6 posts - 1 through 6 (of 6 total)

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