Sensor Tamper Persists After Sensor Removal

Alarm.com is showing that there is a Basement Door tamper and it won’t go away. I have swapped out the sensor and it still appears. I recently deleted the sensor entirely out of the panel and still shows there’s a Basement Door tamper when there isn’t a Basement Door. I have logged out of the app and back but still no fix.

Happy to help! Looking at the account, I see a sensor labeled Basement Door was in fact deleted and is no longer in the sensor list, however this is not the device that is causing the issue.

It looks like you have a Z-wave door lock labeled the same way (Basement Door) which is showing a tampering malfunction. Check to be sure that the lock bolt is able to retract and extend all the way and is not getting caught.

You can rename the Z-wave devices to have different names (or add “Lock” to the end) by logging into the Alarm.com website and navigating to Settings > Devices.