Thanks for the update! Yes, you are spot-on – creating a secondary login allows me to see the interface I am used to, including additional controls and push devices. As you stated, even from this view it still will not allow me to enter >4 digits, though everything else appears as expected.
Looking forward to hearing back as to an ETA for a fix or workaround.. Thank you very much for your attention with this!
Unfortunately I’ve heard word from ADC that this is a specific limitation with Schlage locks due to their built in code limitations. Schlage locks must be set to receive a specific length of code rather than accepting up to a certain size, and sending any other length through Alarm.com has caused numerous syncing problems in the past.
ADC has purposefully removed the ability to send longer codes to Schlage locks because of this. Only 4 digit codes can be supported at this time.
Longer codes are still supported on other manufacturer models.
Thanks, Jason. That is unfortunate, as the Schlage locks have a reputation for superior [physical] security, so it’s less than ideal to force a restriction to use shorter user code. Schlage locks can be configured locally for codes of any length between 4 and 8. I’ve only ever used 8-digit codes with my old Schlage locks with my old provider and have never had a problem, but I understand that there must be an issue there somewhere.
At any rate, I understand that this situation is what it is (hopefully it is temporary??). I can confirm that everything appears to be working if I were to reconfigure for 4-digit codes.
Thanks for your help and insight, it is genuinely appreciated!