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Support › Ring Doorbell
September 14, 2017 at 3:39 pm #107577
Is ‘ring doorbell’ compatible with alarm.com app?September 14, 2017 at 3:49 pm #107579
No, the Skybell HD and Skybell HD Slim Line doorbells are compatible with Alarm.com video service.June 27, 2019 at 7:54 pm #287085
Can the HD Slim Line Doorbells be fit with an angel doorbell mount? My doorbell is setup in an usual placement.June 27, 2019 at 8:28 pm #287086
There is this wedge mount. Would that help with your situation?
If you have a unique setup it may help if you attach a pic so we can see what you’re dealing with.June 27, 2019 at 9:20 pm #287087
If the wedge mount looks like it would work I recommend that. It’s made specifically for the Alarm.com Slimline Skybell.July 9, 2019 at 2:34 pm #289111
I have the Alarm.com Skybell and the quality seems to be less than desirable. It fails to notify alerts until long after the doorbell rings, and quality works intermittently. I had Viviny door bell before going to Surety and I had zero issues with my doorbell. I must day I miss the doorbell working properly. I wonder if moving to the Skybell slim will work any better than the crap I have currently.July 9, 2019 at 3:05 pm #289124
I wonder if moving to the Skybell slim will work any better than the crap I have currently.
The short answer here would be maybe. It will all depend on the network it is attached to.
The original Skybell HD does have more demanding network requirements and requires better bandwidth and signal quality than the newer Slim Line. That was a purposeful improvement in the Slim Line. In general, if the issue is borderline wifi signaling you may see better performance from a Slim Line. If the signal is very weak all the time though, it may not make enough of a difference and networking solutions would be better.
In this circumstance the recent wireless signal quality history is very consistently low compared to what is required. For the Skybell HD nothing under 90% quality will typically work well. The signal quality listed in your history fluctuates between 75% and 84%. Unfortunately this is indicative of why your reported errors are occurring and would likely have some impact on a Slim Line as well.
If you have one available, a closer wifi access point for the Skybell HD would be a good troubleshooting step to see if a consistently higher quality can be achieved. You can also try lowering the HD’s resolution settings, but this has had minor impact in the past compared to network adjustments.
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