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New IQ Panel 2+ Questions

Support New IQ Panel 2+ Questions

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  • #256346

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    The main panel has an issue where in the upper left hand corner there is a white spot that won’t go away. Seems like there is and issue with the screen. Also, it is asking for a battery connection but the panel did not come with a battery or the connectors

    We set up our pre programmed equipment. The windows trigger and alarm but the door don’t do anything. Please help.

    #256351
    Jason
    Jason
    Surety

    Happy to help out! Can you post an image of the white spot you are referencing on the panel?

    Also, it is asking for a battery connection but the panel did not come with a battery or the connectors

    The battery of the IQ Panel 2+ may be shipped disconnected. This is an internal backup battery found inside the panel. Power down your panel via the Settings – Advanced Settings menu, unplug the power supply, then open the panel and plug in the battery. It is found behind the left side of the panel face.

    We set up our pre programmed equipment. The windows trigger and alarm but the door don’t do anything. Please help.

    Are you setting off alarm sirens with the panel armed to perform the test? Or are you testing chimes?

    Note that all doors are programmed as Entry Exit points, meaning that if you open them while the system is armed they will initiate the entry delay countdown. If you open the entry doors during the exit delay countdown nothing will happen.

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