So I bought the kit to change my Vivint system into a suertycam system and the kit arrived today.
Opened the box and no directions on installing anything but the CDMA module. No information in the email I was sent. No information on how to use the cable to upgrade your firmware.
I tried removing the control panel off the wall and it would not budge. I can’t even tell how it’s hooked onto the wall.
I thought I would get detailed step by step directions with my shipment and I did not.
To open panel there is a screw on top,remove it, the push in the two tabs and pull out gently with downward motion. Inside is a third hand hanger, attach it.
(I don’t release the tabs myself, I push up slightly, then out and down)
Is it okay to use the existing antenna instead of using the new one that was supplies, or does that need to be used? Also, I have confirmed with Vivnt twice that my account is cancelled, but I received tampering, power disconnected, and battery low emails that came from Vivint (powered by alarm.com). Will the Vivnt emails go away after swapping out the module and setting up my new account?
No. Remove it. Pop out the tab and remove the panel antenna, then replace the panel tab.
Cut out plastic tab marked “antenna” and use a blade/keyhole saw to cut into and completely through drywall.antenna goes in and hangs in the wall.
Once you switch out module, it’ll end. You then need to create a new alarm.com account. Cannot use the Vivint one.
If you have cameras, delete them from the Vivint alarm.com page, else you cannot add them to new alarm.com SuretyCAM account.
If you are receiving Vivint alarm.com messages then the Vivint account is still active. What i would do is login to the alarm.com Vivint account and change/delete the notifications/emails/contact info (enter fake numbers/emails/etc) to stop the alerts/notifications.
Success! Do you mean log into the Vivints website? I am getting ready to setup my alarm.com account and want to make sure everything is done correctly. Also, any way to get rid of the Vivint logo on the touch screen? If not, no big deal.
No.Vivint uses alarm.com…they just make you think its Vivint.com. do not forget to delete Vivint mobile app, and download the full version alarm.com app
Customer Login then login with Vivint username and password, change the notifications/alerts contacts.
Panel logo comes off with acetone/nail polish remover and qtips
The touchscreen logo should be replaced with 2GIG or SuretyCAM logo. Immediately after you connect the cellular module the panel will do another quick little OTA update, if not, reflash it again after new cell module is up and running, and it will remove/replace it.
Okay. Done. Should I reflash since the Vivint logo still appears in the lower right hand on the LCD screen? Should I do this before or after I set up my alarm.com account? Sorry for all the questions. Just new to this.
This is the rest. Does this sound right? There are no linked instructions as they suggest in the email for step 5.
After setting up your interactive alarm account, you will need to test your system to make sure everything is signaling correctly. Please follow the linked setup instructions beginning at step 5. You will need this information in order to complete your setup: *There are no linked instructions
24 Hour Central Station Phone Number: 855-348-0367
24 Hour Central Station Account Number: REMOVED BY WEBSITE ADMIN
Security Alarm Control Panel Installer Code (after cell phone test is run): 1561 (This is a default code that you should change in order to make your system more secure. Instructions on how to do this are shown here .)
Running a cell phone test will not only complete the connection process, but also initiate the commands we have sent to reset your Q44 & Q45 to settings that will allow you access to change programming as you see fit.
I got a headache. I’m going to bed for the night. I’ll try this stuff after work tomorrow and try to finish the setup process. Thanks for all your help tonight and hopefully people that work for this company will realize that the instructions they gave me (or lack thereof) have been poor and correct this for future people interested in purchasing this kit.
It looks like this has been thoroughly addressed, but in summary for anyone else looking for directions on changing providers: The first steps are updating your firmware (PDF instructions and the actual downloads) and then swapping your module (How to module swap video) After your module has been installed following the emailed directions to run a cell phone test will allow completion of the connection process, will override the icon in the lower right hand corner of the screen and open up programming so that you are free to make changes. In your welcome letter there should have also been a link to the URL with instructions for your testing your new system.
I’m sorry for any confusion you may have experienced. We’re constantly striving to improve our processes to make the transition for new customers as painless as possible. Your feedback is invaluable and we will be reviewing our instructions to see where they can be improved for future customers.
Please let us know if we can be of further assistance.
Well, I came home from work today and the Vivint logo disappeared.
It appears everything is working now and I didn’t have to do anything. I appreciate the help! I followed though and did a cell test and everything came through okay. I also did a alarm test and that worked successfully.
So how do I arrange payments? I know I get a month free, but I didn’t see anywhere in the sign up process where to put any billing information.
Also, when logging into my account I noticed my z-wave thermostat says “Malfunction” under Status. Do I need to do something to fix this? I never saw this message when using Vivint.