Having issue with one of my thermostats. I had to re-set it to default when troubleshooting, but turned out to be unit issue. Now when trying to add it to my Concord 4 controller (holing the pairing Botton) thermostats is not pairing as expected. Looking though logs it connected, but after shows “Malfunction (Thermostat (ID:11))” and “Malfunction (1st Fl A/C)”. Please advise best path forward.
Its directly on top it. It was working in past (almost 6 month, or more). the only reason I reset it was because I had issue with cooling system, and I wanted to rule out thermostats. Its t2000
Have you fully power cycled the Thermostat and the Concord Panel and Module?
If not, try removing the Tstat, reset the Tstat, then power cycle the Concord panel and module. Unplug the transformer first, then unplug the backup battery. Wait a minute, then plug in battery and transformer.
Just performed the steps above, looks like same issue.
I did notice the following in the automation devices.
I have to units showing “Malfunction” One of them named 1st Fl A/C the other one is Thermostat (ID:11). Total amount of thermostated exceeds by 1. I wonder if there is a conflict since its the same one?? How do I resolve that, im hoping thats the trick.