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Issues with TS-1 Keypad…..

Support Issues with TS-1 Keypad…..

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    The static controller with node ID 1 is actually the z-wave controller in the main 2GIG control panel. I never thought about it before but that is kind of confusing that it would show up there at all, let alone say unknown manufacturer, the manufacturer of that node is 2GIG.

    The TS1 is not a z-wave device so it doesn’t show up there at all.



    OK Ryan….based on your last response, I guess everything is operating as normal right now except the “unknown manufacturer” thing, which doesn’t seem to be causing any problems. TS-1 worked fine again when arming system, so let’s consider everything to be operational at this time.

    BIG Thanks once again. Your level of customer support and technical knowledge is exceptional!!


    The “unknown manufacturer” thing is operating as normal, all the 2GIG panels show that. It was just a bad UI decision on 2GIG’s part. Happy to help! That’s my job.

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