February 12, 2019 at 9:44 pm #176367
We have had our 2 gig system for about 3 years now. Everything works pretty well, except our Go Control Z Wave lights are going bad. 4 out of the 7 have completely stopped working and 2 others are flickering off and on and seem like they are going to go bad.
Any suggestions would be much appreciated.February 13, 2019 at 8:57 am #176397
4 out of the 7 have completely stopped working and 2 others are flickering off and on and seem like they are going to go bad.
Just to verify, it looks like there are actually a total of 11 lights on the related account. Can you confirm the total number?
I am only seeing 3 listed as in malfunction, not four.
This is typically due to signaling issues. Have you perhaps removed some of the lights from your system recently?March 13, 2019 at 4:14 am #180917
Thanks for getting back to me…
Total number is 11. 7 Exterior, 4 Interior.
Only ones working properly now are:
Kitchen Island, Family Room Plug
Ones that are flickering or come on/off at random times are:
Mud Room Deck, Garage Exterior, Deck Light, Deck Flood Light, Basement Walkout Light, Back Garage Door Light.
Ones that have completely stopped working are:
Front Porch Light, Foyer Soffit, Foyer Hallway.
I have not removed any lights from the system… the 3 that haven’t been working have been offline for quite sometime.
Any help is much appreciated! Would really like to get things back to running properly. I had all my timers & rules set up and it was great when working.
Thank you!March 13, 2019 at 1:44 pm #180972
Unfortunately the panel firmware is too old to support more advanced remote troubleshooting features, but one thing you’re describing is very strange and likely indicative of a separate issue:
If you have lights flickering, then you’ve likely got bulbs that are either not supported by the Z-wave switches or possibly an electrical problem.
What model of Z-wave Devices are the ones that are flickering? What type of bulbs do you have installed in the circuits?
In Alarm.com, the panel is only reporting a single light with a malfunction. Further equipment update requests end up sending the same details. Would it be alright to send a system reboot command now? This can assist with any incorrect Z-wave reports.March 13, 2019 at 2:13 pm #180973
Z Wave Switches are Go Control:
-Front porch which has not worked for about a year.. also, makes a buzzing sound constantly.
-Foyer hallway which hasn’t worked for a couple of years.
-Deck Light & Deck flood light which flicker on and off
-Garage, mud room, garage back door, basement walkout which all have come off and on at different times than timers are set for (no flickering though)
-Foyer soffit which has not worked for a couple of years.
-Kitchen island dimmer, works fine
Family room plug, works fine
All light bulbs have been changed from what they originally were except: Foyer soffit which worked fine for
a year or so and family room plug which still works. I can get you the exact light bulb types when I get home from work tonight.
Yes, fine to send a system reboot.
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