Help Forum

Getting Started with suretyDIY and 2GIG Go!Control GC2

Support Getting Started with suretyDIY and 2GIG Go!Control GC2

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #53071
    Tyler
    Tyler
    Surety
    Getting Started with suretyDIY- 2GIG Go!Control GC2

    If you have determined that a DIY Alarm Monitoring Service is the right fit for you,
    and you are looking to switch to suretyDIY from another provider, the following steps will help you to get up and running with your service powered by Alarm.com.

    First, it’s a good idea to get an idea of the service plan you will want to use. Some considerations include:

    Do you want central station 24/7 monitoring?
    Do you have Zwave Automation equipment like door locks, lights, thermostats etc.?
    Do you have Alarm.com cameras and require Cloud Video?
    Do you have Image sensors or plan to add them?

    Note when any service contract ends with your current provider. If you have a Go!Control system currently but no provider, you will want to find your communications module number. For assistance finding this number, see this video. Once you have this you can check your module number to see if it is unlocked. Keep in mind that as of 2015, new Alarm.com accounts cannot be set up with a 2G communications module. This is due to cell carriers phasing out the service.

    If your module is unlocked, it is ready for use with another account. If not, there are a couple options:

    You can contact your current (or recent) provider and request that your module be released for use with another provider.
    You can purchase a new module. suretyDIY has these available through our web store. Any modules used with suretyDIY service will never be locked out.
    You can use this coverage check tool to determine which carrier is the best fit for you.

    Verizon LTE Communicator
    AT&T 3G HSPA Communicator

    If you are coming from a security provider who uses proprietary firmware with their alarm panel,
    you will need to update the firmware on your panel. Otherwise, you may need to update the firmware for use with a new module. This video will help you find the current firmware on your 2GIG Go!Control Panel.

    For the Verizon LTE a minimum firmware version of 1.17 is required.
    For the AT&T 3G HSPA a minimum firmware version of 1.9.6 is required.
    For 2GIG you can find the necessary update cable and links to firmware here.

    If you need help updating the firmware of your unit, you can find instructions in this video here.

    You can get help swapping the communications module (if necessary) from this video.

    Now that you’re able to switch service, you’ll need to order the service package that best fits your needs. Since suretyDIY is a month-to-month service, you can update or remove the features at any time. Depending on your needs,this package, may include everything you are looking in this process. Otherwise see the following service levels. 24/7 central station monitoring is available with either plan.

    Gold Interactive
    Basic Interactive

    Once your order for service has been processed, and your equipment has a usable cellular module with compatible firmware, follow the instructions found in the suretyDIY welcome email, which you received after your service order was completed, to log in and start using your service.

    Instructions for finalizing your cell connection and setting up Alarm.com can be found here.

    Tutorials

    Be sure to check out our various video tutorials for the 2GIG Go!Control GC2, including:

    How to run a cell phone test
    How to Access the Installer’s Toolbox
    How to Reset a 2GIG Go!Control Panel Installer Code and Default Settings

    Remember, if you ever have any technical support questions direct them to the forum. All other questions can be emailed to customerservice@suretydiy.com

    Sensors

    The 2GIG Go!Control GC2 Panel utilizes the Honeywell wireless protocol, meaning, the panel works with most 345Mhz sensors.

    Here you can find our How To Videos regarding sensor installation and programming for the 2GIG Go!Control GC2.

    If you have existing wired sensors and you wish to utilize them with your 2GIG Go!Control GC2 Panel, you will need a 2GIG-TAKE-345 Takeover Module.

    This video here will give you an overview on how to install the 2GIG-TAKE-345.

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic. Log in or register here.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“(They) are very quick to reply with thorough, knowledgeable, complete and helpful answers… I really can’t say enough about how impressive they are…. I am a huge fan and would highly recommend…”

G.N. , Westfield, NJ , Yelp , 7/03/2018
Five out of five star rating.

“These guys know what they are talking about. They were able to answer all of my questions and help me design a great, affordable home security/automation system. They’ve been just as helpful even after the sale in answering any of my questions.”

Nick A. , Columbus, OH , Google Review
View more
Plans

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.