Hello,
I’m looking to migrate my Concord 4 hybrid system to SuretyDIY and would really appreciate some help.
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Software version: Here are some photos of my current system that was professionally installed in 2014. Is there a way to confirm what software version I have?
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Communication module: I’m currently using landline for communication with the central office. For SuretyDIY/Alarm.com integration, I would need the 600-1053-4-ZX-VZ Verizon CDMA module (prefer VZ over ATT). Looking through the Interlogix website, I see now that they have an LTE version (600-1053-LTE-VZ).
Should I get the LTE version instead of the 3G version? Are there any practical benefits in using the LTE version? (Future-proofing, speed of communication, reliability…)
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Zoning information: Will all my sensors and zone setup information be preserved after migrating to Alarm.com/SuretyDIY?
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Access credentials: I only know one user code that we use to arm and disarm the system. I don’t know the “installer” or “master” code. Will this be a problem?
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Migration sequence: I’d like to minimize downtime during the transition. Should I purchase a SuretyDIY plan prior to canceling my current alarm contract? If I currently do not have a cellular communication module, is it possible for SuretyDIY to simply take over the system after I’ve disconnected the landline connection and installed the new cellular module? (Is there something I need to do in order to “unlock” the system for you to take over?)
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Central monitoring: Can you provide a little bit more background on the monitoring service you provide? Do you outsource this to a third party, or is this your own operation? Is there a service level guarantee?
I sincerely appreciate such a wealth of information on your site and thank you in advance for your guidance with the transfer.