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GC3 Firmware Issue Daily Reboot

Support GC3 Firmware Issue Daily Reboot

Viewing 15 posts - 16 through 30 (of 31 total)
  • Author
    Posts
  • #246107

    cjc357
    Participant

    I just updated to 2GIG GC3 Firmware 3.2.1 from your site. Its said “system disarmed not ready to arm” about 5 times in last 10 minutes . Its not rebooting.. The home screen stays on, the white + round hard button goes off and on, you loose your arm away and arm stay buttons for 2 seconds or so and they come back. Everything else stays static.

    #246115
    Jason
    Jason
    Surety

    My panel started doing this last week and I updated to 2GIG GC3 Firmware 3.2 downloaded from your site early november. Mine just announced system disarmed not ready to arm about 20 min ago (8:10am EST) . We have heard it in the evening as well. I dont know or didnt realize it was rebooting. It just gets our attention when it announces.

    The panel may not fully reboot. The GC3 can restart the Security System functions process without fully powering down. Either would result in a new announcement of status.

    The GC3 firmware links on our site are direct links to the 2GIG download repository. Thank you for confirming a span of time in between this starting to occur and firmware application.

    Issue still occurs, also replaced the panel and it continued.

    A new GC3 experienced the same status announcements?

    I’m going to go out on a limb and guess that it has something to do with the communication between the module and the panel and the panel is restarting the security process as a maintenance step. I can’t confirm any of that yet. Still trying to get details on the process. It doesn’t appear to otherwise affect performance.

    #246121
    Jason
    Jason
    Surety

    I just updated to 2GIG GC3 Firmware 3.2.1 from your site. Its said “system disarmed not ready to arm” about 5 times in last 10 minutes . Its not rebooting.. The home screen stays on, the white + round hard button goes off and on, you loose your arm away and arm stay buttons for 2 seconds or so and they come back. Everything else stays static.

    Thank you that helps. That confirms in your case that it is the Security Process which is restarting. You can see essentially the same thing for a moment any time you make programming changes and save&exit.

    Try fully powering down the system, remove and re-seat the cell sled, then power the system back up. Any change?

    #246126

    cjc357
    Participant

    Thank you for the prompt reply Jason. I wont be able to do that until tommorow morning. I will report back.

    #246783

    cjc357
    Participant

    I powered down, pulled cell module out, put back in.. Still doing it.

    #246787
    Tyler
    Tyler
    Surety

    I powered down, pulled cell module out, put back in.. Still doing it.

    @cjc357 what is the build version associated with the firmware version on your panel? (System Info and Usage -> System Info) This is not related to an account through Surety, correct?

    Issue still occurs, also replaced the panel and it continued.

    @Bryan To confirm, a new GC3 experienced the same status announcements? What is the build version associated with your firmware version? Never mind, found it above.

    #246801

    cjc357
    Participant

    No, I dont have an account with you guys.. I will be upon expiration upon my current account.

    Version 6653 firmware 3.2.1 downloaded from your site

    #246808
    Tyler
    Tyler
    Surety

    Thank you for following up. I have reached out to 2GIG to determine any next steps. Will follow up here.

    To better assist, would it be possible to submit the first 4 digits of the panel’s Serial number? The first 4 designate when the panel was built. You can submit this information via our Secure Message Tool rather than place it directly on the forum if you’d prefer.

    #247000

    cjc357
    Participant

    Thanks I just PM’ed it to you.. I dont know if this is a related or unrelated issue.. This is the second time in a year all my users (only 4 total)’s names in alarm.com have defaulted back to User 2, User 3 ect and some of my rules break.. I looked on my panel and they were also user 2,3,4. I just deleted all from ADC and they deleted from the panel.. I recreated on ADC but the names are not coming over to the panel. I dont know if they ever did in the past.

    #247052

    cjc357
    Participant

    Hold off on contacting 2gig. I wonder if this is an the underlying issue. So I deleted all users from my panel and ADC.. Re-added them to ADC (names still dont carry over to panel) so I manually named them in panel to match. Both my kwikset 914 locks failed to take the users. I think my steps need to be

    un-enroll the zwave locks from the panel. Pull the locks off the doors. Re-enroll close to the panel. manually repush the users.. Is that correct?

    Maybe the issue I first reported is the panel having communication trouble with the locks.. They have been working for months, just fine. Nothings changed.

    #247053
    Jason
    Jason
    Surety

    un-enroll the zwave locks from the panel. Pull the locks off the doors. Re-enroll close to the panel. manually repush the users.. Is that correct?

    Yes, if there is reason to believe that User Slot mismatches between lock and panel or manually adding codes locally may be the cause of the issue, it would be best to delete and relearn the locks to be sure. Make sure to allow a few minutes after the locks show up in ADC, then allow 5 minutes per code sent for them to activate at the lock. Does that resolve the issue?

    #247063

    cjc357
    Participant

    Ok, I have not manually added any codes. I always do it through ADC. Should the ADV users push their names to the panel under the user section? I will test this later today

    #247160
    Jason
    Jason
    Surety

    Yes, names should be transferred to the panel in addition to codes. This may indicate a user slot issue if it does not properly sync.

    #247250

    cjc357
    Participant

    ok, so I un-paired the two zwave locks. I deleted all users (except master) from ADC & panel. I waiting about 30 min. I re-paired the two zwave locks. I waited about 30 min and renamed them on panel and ADC. I can control them from ADC. In ADC, I re-added lock access to the master user.. Pushed to locks without issue. I waited about 30 min, added a second user and added locks.. It pushed to locks without issue. BUT the user name on the panel just says user 2. This doesnt really bother me, but if it should be pushing, something is going on.. And as mentioned I have had the user names reset on me in ADC twice now.

    So far today no random system disarmed not ready to arm messages

    #247251

    cjc357
    Participant

    I just looked on ADC again.. even thought I had names the new user I added a first and last name.. Its now back to user 2

Viewing 15 posts - 16 through 30 (of 31 total)

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