False alarms

DIY Home Security Forums Technical Support 2GIG False alarms

This topic contains 12 replies, has 3 voices, and was last updated by Jason Jason 6 days, 2 hours ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #179880

    pdobrien3
    Participant

    Can someone please tell me why my motion sensors sporadically don’t allow a delay to enter the residence and disarm the alarm. Sometimes they work and sometimes they don’t. When they don’t, the alarm sounds. It has come to the point of my family not even paying attention to the text notification because they know it is “just another false alarm”.

    It happened just a bit ago if it provides any assistance.

    #179905
    Tyler
    Tyler
    Surety

    Has this occurred with just one motion or multiple? Programming appears to be correct on the motion that triggered the alarm most recently.

    This appears to be an intermittent issue based on firmware 3.2.0 on the 2GIG GC3 regarding motion detectors. More information on the topic and troubleshooting can be found here.

    It appears that for some, removing and re adding the motion in question followed by a complete power cycle of the panel resolved the issue.

    #179929

    pdobrien3
    Participant

    I have power cycled in an attempt to fix the issue. You are welcome to look back at all the alarms the last 6 months. They have all been related to the motion sensors.

    #179934

    pdobrien3
    Participant

    The false alarm was earlier today. I did nothing in between that alarm and coming home later in the day but arm the system. This time I walked all over the house, in front of every motion, without setting it off.

    #180040
    Jason
    Jason
    Surety

    It looks like the two times you are referring to were triggered by two separate door sensors. The alarm was after entry delay was triggered by zone 6, and it was almost at the same time as entry delay kicked in, so it may be an issue of timing.

    The time later after a few hours was entry delay triggered by zone 7. How long after opening that zone would you typically walk in front of a motion?

    #180043

    pdobrien3
    Participant

    They are both within seconds but obviously the door break will occur before the motion. Are you eluding to the possibility that the wireless signal of the motion is possible beating the wireless signal of the door, to the panel?

    #180044
    Jason
    Jason
    Surety

    Not that exactly, but since we have seen this intermittently on a few systems but cannot reliably reproduce it, I am curious if the timing of the panel going into entry delay or any step of the software response to the door opening is perhaps a little slower on the newer firmware, so that immediate trips of motions after the door opens might trigger an alarm before the entry delay fully fires.

    #180052

    pdobrien3
    Participant

    How can I help test?

    #180053
    Jason
    Jason
    Surety

    One thing to try would be to only open the door a little bit, just enough to trigger the door sensor, but wait a few seconds before entering. Do you ever see the false alarm from the motion detector if you wait 5 seconds or so before walking in its line of sight?

    #180056

    pdobrien3
    Participant

    I wish it was me causing the issue 🤣

    #180057

    pdobrien3
    Participant

    I will try your suggestion.

    #180572

    pdobrien3
    Participant

    Just happened again.

    #180845
    Jason
    Jason
    Surety

    Another suggestion we’ve heard a report that may have an impact is setting the motion on a different Smart Area.

    The 3.2 firmware introduced Partitions, which may or may not have had an impact with this bug, and one suggested work-around is to set the motion detector on Smart Area 2. Do you see the same activity if both areas are armed and you walk in?

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