The alarm was set off but the central station did not receive signals. Additionally, the panel says “not dialed”. What do I do?
Happy to help!
If you have 24/7 monitoring and and alarm is triggered but the central station did not receive an alarm event, the first likely thing to check is programmed Dialer Delay.
Records indicate that dialer delay is currently enabled.
A dialer delay is a delay period between when an alarm is tripped and when the signal is forwarded to the central station. This is a way panels combat false alarm response by limiting unnecessary dispatch on accidental alarms. Currently, your panel is programmed to have 15 seconds of delay. This is governed by Q35 in programming.
If you take a look in your Alarm.com activity history, this event is listed as a Pending Alarm. If you see the word Pending that means a signal was sent to Alarm.com with dialer delay. ADC then forwards that signal when the dialer delay period ends. A second confirmed Alarm signal is actually sent to ADC from your panel, which gets sent to the central station.
In this instance the panel was disarmed within the dialer delay, so no signal was forwarded. This is normal and expected. The central station would not see this event, but you would see the “Pending” event in Alarm.com activity.
Keep in mind that this would be in addition to any exit or entry delay settings that are enabled as well.
Additionally, the panel says “not dialed”.
This is a separate issue. Records indicate that Q8 in programming is Enabled. This question should only be enabled when a physical phone line is in use. It should be set to disabled when exclusively using a cellular module for communication.