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confused whether the system is locked

Support confused whether the system is locked

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #159961

    Roman
    Participant

    Hi,

    i’ve checked my system using https://suretyhome.com/alarm-com-cellular-module-check/ and it appears not usable with suretydiy. I called my current provider, LiveWatch (Brinks Security now) and they say the system is unlocked.

    Is there a way to get more information on the system and why it’s not usable with suretydiy?

    #159964
    Jason
    Jason
    Surety

    The cellular module check tool is checking through Alarm.com itself, and is not specific to suretyDIY. There are a couple different responses that might indicate a module cannot be used. What is the specific response you are seeing?

    #159965
    Jason
    Jason
    Surety

    Also, to clarify, if you have a current service provider, as in your cellular module is tied to an active Alarm.com account, the check tool will report that it is already assigned to a unit. This is normal.

    Each communication module can only be assigned to one Alarm.com account at a time. In order to set up a new account with it, the old account must be cancelled.

    #159999

    Roman
    Participant

    That makes perfect sense! I’ll post later what is the response i see.

Viewing 4 posts - 1 through 4 (of 4 total)

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