My users and slot numbers are not matching the exported list. The user at slot number 4 used her code to unlock the door at 3:06pm today which disarms the alarm. The history log shows “Back Door Lock Unlocked by User at slot 1” at 3:06pm. This is causing the notifications I have created for user 4 to not work. Any ideas?
Actually it looks like the codes in Alarm.com do not show lock access for any users. Were the same user codes programmed directly into the lock? You’ll want to use the Alarm.com users page to give lock access to the existing users, which will send their codes and match slot numbers.
Can you try giving lock access to a user in Alarm.com, waiting for 10 minutes, then try their code at the lock?