Help Forum vs Central Station Monitoring

Support vs Central Station Monitoring

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    What is the difference between service plans (the interactive gold or basic) and 24/7 Central Station Monitoring. Does monitor the system?

    Surety does not monitor the systems in a traditional sense. through suretyDIY is a remote access service connecting your panel to your smartphone, tablet, laptop, to allow control and data viewing. You can set up custom notifications based on the equipment tied to your system which can be sent as text message, push notification, and/or email to your devices. The notifications are generated based on the triggers and filters you choose. Some example cases and videos below:

    • Alarm signals from your panel
    • Sensors left open for a period of time
    • Arming reminders
    • System not disarmed by a specific time
    • Environmental alerts like flood sensors, high temp alerts
    • Forgot to close the garage door
    • Someone opened the liquor cabinet/safe
    • System Inactivity
    • etc.

    24/7 Central Station Monitoring can be included or omitted from your service through suretyDIY. Central Station Monitoring refers to professional monitoring center operators calling you in the event of an alarm, and contacting local police/fire/medical authorities when needed.

    Central Station operator standard procedure based on the type of alarm signal can be found here.

    Our service plans and pricing can be found here.

    All service plans and add-on services through suretyDIY are month to month. You can add or remove 24/7 Central Station Monitoring at any time.

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