Support Forum

Adding Camera to Account

Support Adding Camera to Account

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #294135

    Sicembears
    Participant

    Trying to add a camera to our account that we had on it previously (i.e. so we know it works) but we got a new router. Other cameras have been re-added just fine through the regular process – this one the light on the camera goes green – it shows it is ready to install – and then every time you click to “install” it on the computer I get an error – “Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again.”

    Starting the process over again at the beginning is not helpful, same outcome.

    Any assistance is appreciated.

    #294215

    rive
    Participant

    When I have that issue, I usually factory reset camera, and then re-install it.

    #294339
    Jason
    Jason
    Surety

    So we can best assist, what model of camera are you having the trouble with?

    Are you using a patch cable to your router or WPS to get it connected first?

Viewing 3 posts - 1 through 3 (of 3 total)

Tagged: ,

You must be logged in to reply to this topic. Log in or register here.

Value Proposition

Your home is your domain.
Connecting you with it is ours.

Learn about Surety whole home automation and security.

Just need cameras? Check out Surety 24/7 AI powered video.

Whether you’re a security system novice or a seasoned pro, everything we do is designed to make monitoring your Surety Home incredibly simple and enjoyable.

Guy Relaxing in Chair
New title
Five out of five star rating.

“Just wanted to say that so far I am extremely happy with my decision to go with Surety… I have been reading these boards for a few days and I am INCREDIBLY IMPRESSED by the responsiveness… You guys are doing a fantastic job!”

gnadan , Surety Forum Review , 6/28/2018
Five out of five star rating.

“I was able to setup my whole home security system in an afternoon. It’s worked great ever since… I installed my system over a year ago, and Surety has stood the test of time. I would highly recommend them to friends and family.”

Dallas L. , Austin, TX , Yelp , 12/03/2014
View more
Plans

We offer plans to fit everybody’s needs.

Shop Plans

No products in the cart.