FAQs

Do I Need an Alarm Permit?

Answer

This will depend on your location. Some jurisdictions do require the end user of a monitored alarm panel to obtain a local alarm permit. Please be sure to check with your local police authorities if there are any laws concerning alarm permits for your system location.

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Do You Have an App for My System?

Answer

Surety partners with Alarm.com to give our users access to the best Security and Automation software around! This includes the Alarm.com smartphone app for system awareness and control.

Search your app store for “Alarm.com”

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Can I Temporarily Stop Monitoring to Test My System?

Answer

Your 24/7 Central Station account can be placed on Test Mode at any time through your System Manager tool. This allows you to trigger your alarm system and send signals to the central station without action from operators.

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Can I Use Voice Control?

Answer

Alarm.com service works with both Amazon Alexa and Google Home for voice activation. Control lights, locks, thermostats, even your alarm panel itself with a voice command.

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How do I Update my Contact Info?

Answer

Your professional monitoring contact list and passwords can be updated at any time in your Surety System Manager. Navigate to your account dashboard on suretyhome.com and click System Manager to get started.

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When Should I Call the Central Station?

Answer

Only call the 24 Hour Central Station in emergency situations such as when your alarm goes off, or to temporarily place your account on test if you are going to be working on your system. When contacting central station operators, be sure to have your verbal password and/or central station account number handy for account verification.

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